Mediocre broadband performance fallen off a cliff
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Mediocre broadband performance fallen off a cliff
29-12-2012 4:08 PM
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ADSL Link Downstream Upstream
Connection Speed 2535 kbps 965 kbps
Line Attenuation 49.5 db 29.1 db
Noise Margin 0.3 db 6.0 db
This is after manipulating the router into sacrificing downstream speed for a better SNR but it's still virtually unusable, almost every webpage needs reloading a handful of times before enough of it will load to read anything. Any suggestions (beyond the usual unplug everything, try a different micro filter, I don't have a spare router...) or do I just need to report a line fault?
Re: Mediocre broadband performance fallen off a cliff
29-12-2012 6:25 PM
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Has anything been done to your internal network since you last used it? Sky box disconnected and reconnected without a filter?
Otherwise I suggest submitting a fault using the troubleshooter at http://faults.plus.net. Since you don't have a spare router you can only reply 'no' to the question concerning trying one and press on. Plusnet should get back to you if their tests suggest the router could be at fault.
Re: Mediocre broadband performance fallen off a cliff
29-12-2012 8:42 PM
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Literally nothing changed in the last week as there was no one in the house, but I can't think of anything changing in the last 6 months even. There's no Sky box and only one master phone connected, which I've tried disconnecting. Also tried a different microfilter without success.
Guess I'll push on past the option saying I could be charged if there's a fault with my equipment then... ack!
Sync speed is down at 1536 kbps now and falling each time it disconnects and reconnects. Oh, and there's no test socket - I've had a BT engineer confirm that oddity before, although quite why he didn't then fit one now escapes me.
Re: Mediocre broadband performance fallen off a cliff
29-12-2012 11:07 PM
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Quote from: richandsian Curiously the quiet line test has always been reasonably quiet, certainly no clicking or anything like that, but on a voice call it's often so noisy you can barely hear the other person.
Is that noise problem with a corded phone? Identifying the cause and eliminating would seem to be worthwhile - when it occurs does it last long enough to disconnect the router from Plusnet using its web interface, then switch it off? (To eliminate the router as the cause.) That problem would need reporting as a voice fault to your phone service provider.
As you are doing I think reporting a fault at http://faults.plus.net is the right thing to do. Since you don't have a test socket all you can do is use the master socket and unplug everything else. Just give the best answer you can to the questions.
Re: Mediocre broadband performance fallen off a cliff
31-12-2012 12:08 PM
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Left hand / right hand?!
Re: Mediocre broadband performance fallen off a cliff
31-12-2012 12:11 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Mediocre broadband performance fallen off a cliff
31-12-2012 2:26 PM
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Re: Mediocre broadband performance fallen off a cliff
31-12-2012 10:20 PM
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Re: Mediocre broadband performance fallen off a cliff
01-01-2013 2:29 PM
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Re: Mediocre broadband performance fallen off a cliff
01-01-2013 8:47 PM
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I'm supposedly working from home this week.
Re: Mediocre broadband performance fallen off a cliff
01-01-2013 10:30 PM
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Re: Mediocre broadband performance fallen off a cliff
01-01-2013 10:35 PM
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