Maybe my profile could be nudged too?

[#1]

Open ticket 33311151 refers
PN reports that my profile is 350 Kbps
BT speedtest reports
Download speedachieved during the test was - 295 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
My independant speed test reports all achieve an average of 320 Kbps
I would welcome a comment please
Thanks
Paul

[#2]

Hi there,
I've changed your profile our side, you may need to reboot for this to take effect though.

[#3]

Download speed now 2280Kbps
Many thanks Mand
Paul

[#4]

Glad to hear it.
It's not entirely clear from your ticket, are the issues resolved as far as you're concerned now?