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Maximum extra monthly spend - reset back to "not set"?

CX
Grafter
Posts: 745
Thanks: 2
Registered: 16-09-2010

Maximum extra monthly spend - reset back to "not set"?

Can anybody explain why, having already set this to £0.00 in the past, my maximum extra monthly spend was reverted back to "not set" for August.
I switched to the 120GB package a couple of months ago, but I'm sure I checked this (I could be mistaken) because I'd heard that it gets reset after a package change. Any chance of in the future either/both:
1) keeping whatever amount the customer had already selected pre-package change
2) default to a maximum spend of £0.00
5 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Maximum extra monthly spend - reset back to "not set"?

Well, it definitely does reset on any package change.
If you check closed tickets in the 'Help and Support' section you should find a 'Service Notice' confirming the reset.
I too would like to see a default of £0.00 instead of 'not set'.  Although Plusnet do not currently offer an 'Unlimited' product you could argue that they do ('Unlimited spend' in this case).  Wink
[Edit] Unlimited spend incorrect, see below.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Maximum extra monthly spend - reset back to "not set"?

Maximum extra spend is £99, so not quite unlimited!
The default of £0 instead of not set has been brought up in other threads which we are considering.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Maximum extra monthly spend - reset back to "not set"?

Quote from: Jameseh
Maximum extra spend is £99, so not quite unlimited!

Thanks Jameseh - that's a bit of a relief then (though still a bit scary for some as a potential surprise bill).
Can you just confirm, please, (simply for confirmation / clarity) that the £99 you mention is the maximum extra spend and not the maximum total spend.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Maximum extra monthly spend - reset back to "not set"?

Fairly certain it is maximum extra.  Will check.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Maximum extra monthly spend - reset back to "not set"?

Thanks  Smiley
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.