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Match current line speed to estimated line speed

otec
Hooked
Posts: 6
Registered: 05-06-2016

Match current line speed to estimated line speed

Hi 

 

I have a question about how can I match Current line speed to Estimated line speed. I'm currently on Unlimited Fiber Extra broadband.

 

Information from https://portal.plus.net/my.html?action=data_transfer_speed says that my:

 

Estimated line speed: 69Mb (This may vary between 53.6Mb and 69.1Mb) - Checked on 2016-05-05 17:29:48
Current line speed: 50.8 Mb

Information from http://speedtest.btwholesale.com/ says that my speeds are:

Download speed achieved during the test was - 48.41 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-50.08 Mbps .
Additional Information: IP Profile for your line is - 50.08 Mbps

Upload speed achieved during the test was - 11.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

It looks to me that my line is capable of higher speeds, but for some reason IP profile is locked on 50.08mbps download speed. Is it possible to change that ?

 

I really would like to get the max out of my connection.

 

7 REPLIES
zishan
Rising Star
Posts: 90
Thanks: 4
Fixes: 1
Registered: 04-05-2016

Re: Match current line speed to estimated line speed

Ive been in the same boat, I had 40mb estimate and IP profile of 40mb, after 1 bt engineer visit I have 33,56mb profile.

 

PN say it down to bt to reset the line, but bt will say its working within estimated speed.

 

Also remember if you do get BT coming over to reset it can go down as well as up like mine. I lost 7mb from profile.

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Match current line speed to estimated line speed

@otec Our tests are showing what's known as a 'Bridge Tap' on your line which can be a sign of faulty internal wiring. Is your router connected to the master socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
otec
Hooked
Posts: 6
Registered: 05-06-2016

Re: Match current line speed to estimated line speed

I have two sockets in the house. How do I know which one is the master one ?

 

I moved from BT inifinity 2 that was installed to the socket where I'm connected now. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Match current line speed to estimated line speed

It should be the first one as the line comes into the property.

If you can attach photos of each socket we'll be able to advise better.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
otec
Hooked
Posts: 6
Registered: 05-06-2016

Re: Match current line speed to estimated line speed

Unfortunately I have no idea where the cable comes to my house Sad

But here are the photos:

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Match current line speed to estimated line speed

I think this will need a engineers visit but our Faults team will confirm that shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
otec
Hooked
Posts: 6
Registered: 05-06-2016

Re: Match current line speed to estimated line speed

Any update on this?