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Massive slow downs at peak times

Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Massive slow downs at peak times

Whats going on here
never had slow downs at peak times just the last two days i have reconnected it didnt make a difference
my exchange is green cap
bt.speedtester just says theres an error when i try and use it
my IP profile is 15 on plusnet
and 14.8 with BT.
16 REPLIES
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: Massive slow downs at peak times

The VP you are connected to could be hot. But, checking it on the internet often tells you it's ok when it's not. I had this problem where I would go down to under 2Mb during peak times. But, BT wouldn't do anything as it was over my Minimum Fault Rate. You can report it as a fault to Plusnet but BT might not do anything. Or, you could ask a staff member on here. They are online Weekdays only.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Yeah i'm just making a log really i'm not really at the complaining stages yet but no other provider has had this issue on this line -_-
Steve
Seasoned Pro
Posts: 6,707
Thanks: 255
Registered: 13-07-2009

Re: Massive slow downs at peak times

Is It happening at the same times? Your screencap says no, I used to experience this but In the end I gave up watching It, Problem went away after that Grin
If life gives you lemons, make lemonade.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Its sort of like 8pm - 3am roughly
All other times it gives me a crackin good speed
but heres mine right now no streaming 720p for me Sad
Steve
Seasoned Pro
Posts: 6,707
Thanks: 255
Registered: 13-07-2009

Re: Massive slow downs at peak times

Struth that's really not good Shocked
If life gives you lemons, make lemonade.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

lol i'm afraid to call support i can just see it now
"did you know theres a pro add-on"
ha i will flip if someone suggests that  Crazy
Steve
Seasoned Pro
Posts: 6,707
Thanks: 255
Registered: 13-07-2009

Re: Massive slow downs at peak times

Here's mine, ADSL2+ Pings a bit high but apart from that, And I dont have that add-on.

If life gives you lemons, make lemonade.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Looks like an congestion problem maybe....but it started suddenly.
I'm connected to ptn-ag04.
VP capacity at this exchange is currently showing as Green.
anyways i'll phone tomorrow and see what they say.
Steve
Seasoned Pro
Posts: 6,707
Thanks: 255
Registered: 13-07-2009

Re: Massive slow downs at peak times

I am currently connected to the gateway known as ptn-ag01. Good luck.
If life gives you lemons, make lemonade.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Well they told me to carry "tests" just the general fault stuff
anyone want to see my BT speedtest? lol
Download speedachieved during the test was - 15989 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16231 Kbps(DOWN-STREAM), 984 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 37.49:19.61:42.9 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
what the.... like 2% overhead  Crazy
anyways
i've logged a fault but i can see this dragging on.
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: Massive slow downs at peak times

You need to run the BT speed test when it is going slow - if that is below 4000 they will have to investigate.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Yup
i have to test over the next few days.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Massive slow downs at peak times

Since i reported it
the speeds have been fine owell...