Massive latency issues throughout the day [Request for upload cap to be removed]
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Massive latency issues throughout the day [Req...
Massive latency issues throughout the day [Request for upload cap to be removed]
13-12-2013 11:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully someone can give me a heads up as to what to do. I have emailed plus net support but have not heard back from them and it has been 3 days since my email.
Current test on BTW Performance:
Download 13.98
Upload 0.22
Latency 299
Uptime: 0 days, 4:30:51
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 445 / 19.819
Data Transferred (Sent/Received) [MB/GB]: 413,76 / 1,99
Output Power (Up/Down) [dBm]: 9,6 / 0,0
Line Attenuation (Up/Down) [dB]: 13,1 / 22,5
SN Margin (Up/Down) [dB]: 32,8 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 286 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 311
HEC Errors (Up/Down): 0 / 2.967
Re: Massive latency issues throughout the day
14-12-2013 2:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Normally a request for uncapping on the forum will get actioned the same day, but as it's now the weekend, you're unlikely to hear from the DCT before Monday. You could raise a Question, but response times are high just now, so calling up may be the quickest way to deal with it...
Re: Massive latency issues throughout the day
14-12-2013 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Massive latency issues throughout the day
14-12-2013 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
16-12-2013 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm taking a look now.
Just to let you know that your ticket hasn't yet been replied to as you've raised a Complaint, which take around 5 working days to respond. I'll reply to that ticket and uncap your upload shortly.
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
16-12-2013 8:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
06-01-2014 11:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been away from the property since this request was put in place. Having returned to the property yesterday, I am experiencing yet again the same issues although possibly to a slightly lesser extent. The problem is still however present and quite frankly I am sick and tired with the service being provided to me.
I expect a higher quality of broadband for the price I am paying and this isn't the first complaint I've made regarding this problem. It has still not been resolved and is yet another complaint to add to the growing list in a very short period of time with Plusnet.
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
07-01-2014 12:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
are you using wireless or wired.
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
07-01-2014 9:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst I understand the frustration, the only ticket we've had about connection issues is the one I replied to early December which has since closed . If you're experiencing problems with your connection you can report this at https://faults.plus.net and we'll test the line and see what's going on.
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
07-01-2014 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: thesawdust are you using wireless or wired.
An answer to this would be good. If you are mainly using wireless, have you checked if you are seeing the same drops on a wired connection?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
09-01-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link Information
Uptime: 2 days, 16:52:39
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.279 / 19.675
Data Transferred (Sent/Received) [GB/GB]: 1,99 /
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
13-01-2014 10:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
14-01-2014 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
14-01-2014 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Massive latency issues throughout the day [Request for upload cap to be removed]
14-01-2014 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Massive latency issues throughout the day [Req...