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Major drop in download speed

weeally46
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Posts: 110
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Registered: ‎07-12-2020

Major drop in download speed

Hello, the conection has been slowly dropping speed since the 28 Sept.

SNR usually sits around 6db but has slowly increased to 21db!!

Openreach were due yesterday and I don't think they showed up.

Router stats attached.

49 REPLIES 49
jab1
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Registered: ‎24-02-2012

Re: Major drop in download speed

@weeally46 What is your 'normal' D/L speed? Is there any noise on the telephone line?

John
weeally46
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Registered: ‎07-12-2020

Re: Major drop in download speed

Between 17000kbps and 21800kbps.

There is intermittent noise on the phone line.

jab1
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Re: Major drop in download speed

Do you have an open fault ticket? If so, reply to it saying something to the effect of 'Fault not fixed'. If not, report a PHONE fault via: https://www.plus.net/help/report-a-problem/phone/

John
Gandalf
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Re: Major drop in download speed

Hi there!

I'm really sorry for the issues with your service and an engineer hasn't shown up.

Unfortunately our suppliers didn't have enough engineers on the day so they struggled to get through all their work.

Can I arrange another visit with you? If so when could you be available? As you may know the engineers work weekdays and occasionally Saturday's 8am to 1pm or 1pm to 6pm.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
weeally46
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Registered: ‎07-12-2020

Re: Major drop in download speed

Hello @Gandalf 

I'm working all week but tomorrow afternoon would suit me.

The line has got alot worse over the weekend to the point were its almost unusable with a family using it.

Noise has increased again to 24db and downloads are at 3mbps if im lucky, in all of this the upload seems fine.

weeally46
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Registered: ‎07-12-2020

Re: Major drop in download speed

Hi @Gandalf 
Things are still not looking good.

Gandalf
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Re: Major drop in download speed

Hey, sorry for the delay. I've been out of the office.

Are there any other times you'll be available for an engineer visit apart from yesterday? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
weeally46
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Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Re: Major drop in download speed

Hi @Gandalf 
Dont worry about it
Ive got an engineer booked for friday afternoon, really need this fixed asap.

Thanks

weeally46
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Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Re: Major drop in download speed

Hi @Gandalf 

An engineer was out today but the problem is still there.

29db now and under the minimum speed.

Gandalf
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Re: Major drop in download speed

Hi @weeally46,

I'm sorry to see you're having issues after the engineer visit. Just to confirm, is your phone line still crackling?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
weeally46
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Posts: 110
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Registered: ‎07-12-2020

Re: Major drop in download speed

It's better and a new faceplate fitted.

The broadband is at 2268kbps down and 1100kbps up, 31db snr.

weeally46
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Registered: ‎07-12-2020

Re: Major drop in download speed

Hi @Gandalf 

Broadband is running below my guarenteed speed of 2.9mbs and I can do a btw preformance test.

There has been alot of powercuts in the area lately I think this is part of the problem.

Can you send me the engineers report from the other day?

Thanks Alastair

If this problem isn't fixed asap, I will have to change suppliers is been over a week.

jab1
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Re: Major drop in download speed

@weeally46 If this issue is down to BT/OR infrastructure, changing ISPs will have no useful function - unless you change to one who use their own infrastructure.

John
weeally46
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Registered: ‎07-12-2020

Re: Major drop in download speed

This is a more recent speed test.