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Main Plusnet website / portal login down

houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Main Plusnet website / portal login down

Can't log into the portal/VMBU on my iPad, throwing me to plus.net/error.html (which wont load) or tells me username and password is incorrect.
Also as I am logged in on laptop, anything on plus.net domain won't load and hangs waiting for plus.net
Anyone else seeing this?
10 REPLIES
CX
Grafter
Posts: 745
Thanks: 2
Registered: 16-09-2010

Re: Main Plusnet website / portal login down

Quote from: houlton23
Anyone else seeing this?

Yes, I either get told incorrect username/password, or the page doesn't load at all.
Edit: Now getting a proper message about the site being down for maintenance.
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Main Plusnet website / portal login down

Someone @plusnet knows it's broken:

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Main Plusnet website / portal login down

Hi,
We are currently experiencing a few issues with our internal systems which, in turn has turned off access to our website. We are having this problem investigated as we speak and look to get everything back up and running again as soon as we can.
Sorry for any inconvenience this causes you all.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Main Plusnet website / portal login down

It looks like we are back up and running now. Smiley
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Main Plusnet website / portal login down

Working fine for me, now.
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Main Plusnet website / portal login down

Down again?
Moderator
Moderator
Posts: 26,533
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Main Plusnet website / portal login down

Ok here.
I think you are being a bit impatient houlton23. It's usually quite slow.
Go make a pot of tea and a few sandwiches, maybe service the car.
It'll be up eventually. Wink

Customer and Forum Moderator.

houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Main Plusnet website / portal login down

Hmmm, getting this on two different PC's here:
(I'm talking about VMBU here, didn't make that clear enough in previous post)
EDIT: Loading again now - ignore me Wink
Moderator
Moderator
Posts: 26,533
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Main Plusnet website / portal login down

Yes I had that problem a few seconds ago and did a refresh with success.
Just tried it again and it seems back to normal.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Main Plusnet website / portal login down

We're not aware of any issues guys, but thanks for pointing that out I'll reply back here if we spot anything further.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team