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Mailbox creation problems?

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Mailbox creation problems?

A couple of hours ago I created a new mailbox. So far I've received no email notifying me of the creation and there's no new ticket been added to the account, both of which have always happened in the past. The mailbox seems to be working (although it was longer than usual before I could log in to it).
Has something gone wrong with the process or has the process been changed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
2 REPLIES
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Mailbox creation problems?

I've just deleted the test mail box and immediately a closed ticket was placed on my account and I received an email.
Has anyone else created mailboxes recently and did you get the ticket and email?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Mailbox creation problems?

Sorry Jelv, I meant to reply yesterday but got sidetracked.
I've just tried creating a new mailbox and got the email straight away:
Quote
Dear Chris,
Account username: XXXXXXX

Your new email address will be ready in about 30 minutes.
Email address: probtest@XXXXXXXX.plus.com

Anything sent to this address will be redirected to:
chris@XXXXXXX.plus.com
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff