Mail box administration
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Mail box administration
24-12-2007 1:45 PM
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Please dont tell me to clear my cache as i have exactly the same error with a fresh build of a PC. I have also flushed my proxy cache from my firewall.
This problem I had been having for a while before I raised the ticket on the 5th as i thaught it was an error that was known about but after a phone call it was unknown and only affected my account or so I was told.
Now im hoping some one from plus net is going to give me a reply to this as ive added comments o my ticked and had no responce for over a week. Yes I know its christmas but the same as plus net staff ive also worked right up to today 24th december.
Allround the service has generally been very good its just this one little problem that I could really do with having resolved.
Re: Mail box administration
24-12-2007 3:00 PM
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It's with our Live Code Support Team. Everything checks out OK with the database entries on your account so it will be the code from the mail API that's causing this.
Unfortunately a fix will require development intervention, and there's a code freeze on at the moment until the new year so P1 problems aside we can't really make any changes to the live systems.
Apologies for the length of time it's taking to sort this.
If you give me a nudge in the New Year I shall see what I can do.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Mail box administration
24-12-2007 5:49 PM
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I'm back in the office on Thursday, PM me if you want to and maybe I can change the settings via our internal systems. I can't do this directly in the database so please don't get your hopes up too high just in case our internal interface has the same problem! I'll certainly be happy to try for you though.
Re: Mail box administration
27-12-2007 12:48 PM
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Re: Mail box administration
27-12-2007 7:52 PM
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Re: Mail box administration
03-01-2008 3:10 PM
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Re: Mail box administration
03-01-2008 3:12 PM
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Re: Mail box administration
03-01-2008 3:20 PM
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Re: Mail box administration
04-01-2008 1:45 PM
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I still think this was an unacceptable situation and there doesn't seem to be any mechanism for escalating this within the organisation. Telephoning support didn't seem to get a priority set on the ticket. I have been with F9 for 6 years and this is the first real problem I have had! If this is the level of service that is provided then fingers crossed I don't get any more issues.
Re: Mail box administration
04-01-2008 2:00 PM
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I've just tried to ring you but you were at work. I'll reply to your ticket instead.
Re: Mail box administration
04-01-2008 8:05 PM
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