Mac codes
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Mac codes
Mac codes
07-01-2013 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The reason i ask this question is because a friend has just gone from talktalk to o2 and did not have to supply a mac code.
many thanks for any help
sorry if i'm being a thicko
Re: Mac codes
08-01-2013 12:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Mac codes
08-01-2013 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
York.
Re: Mac codes
08-01-2013 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forum
You do not require a MAC code for your scenario.
Re: Mac codes
08-01-2013 11:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A MAC is required!
O2 LLU is SMPF, not MPF.
Re: Mac codes
08-01-2013 11:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are not being a thicko, it's a valid question.
Who is your phone line rental with at the moment though? If it is with O2 you will need to move it somewhere fairly soon after migration of the broadband. And - you do need to get a MAC from O2, but do not give it Plusnet for 7 days from receipt. O2 would charge you for early termination.
Re: Mac codes
09-01-2013 7:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Mac codes
09-01-2013 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Mac codes
09-01-2013 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
With MPF lines NO MAC key is required and that is the same for Virgin lines. Any SMPF or BT line would with active broadband WOULD require a MAC key.
Re: Mac codes
09-01-2013 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Mac codes
08-03-2013 7:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Similar scenario, I've decided to escape from TalkTalk (after several years) and decided Plusnet looks like it's worth a go! I keep finding conflicting advice online re. requesting a MAC (I'm not sure calling it a key is correct, but calling it a 'MAC code' is most certainly wrong! however I digress...) so I asked TT for one anyway.. this was part of their reply:
"Your broadband and landline service is provided on TalkTalk’s (fully unbundled) network. In order to transfer your service to another provider in the first instance the line needs to be transferred to BT."
Oh and they also stated I didn't need a MAC.
Now, since they told me there was nothing wrong with my line after it had been dead for some days (broken wire in the cable some 50mm below the box outside my house) and told me I'd have to wait another 3 weeks before an engineer could come & look at it, I'm not inclined to believe they could recognise the difference between the proverbial arse & elbow.
So, can I sit back & let Plusnet do everything? I haven't actually told TT anything, all I requested was a MAC from them. Actually, last time they phoned I told them I didn't want to talk to them & hung up... but that's the conclusion to a long tale of woe that concludes with my considered opinion that if they had done absolutely nothing (they did nothing to repair the line, BT did that!) then I'd have been happier with them,
Any advice, amusing tales or stottie pizza recipes gratefully accepted
Re: Mac codes
08-03-2013 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Watch they don't try and block your transfer, has been done before, and they may try and stop you taking your phone number if it was issued by them. If you migrated into them with your current number, and it was a BT one in the first place, they have no right, so be on your guard.
You don't need to transfer your phone to BT first either, it can/should be a simultaneous provide, make sure you mention that when you order.
As w23 said, if in doubt, ask for a MAC key.
Re: Mac codes
09-03-2013 1:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A different type of order is involved but Plusnet will generate that.
Re: Mac codes
26-03-2013 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone was switched over last night, which left me a little concerned until I got the text saying the broadband was activated this morning.
I'm pretty sure I'm out of contract with talktalk as I've been with them several years & have repeatedly refused their offers to sign up for any new ones!
I'll see what they try to stick on the final bill.. should be amusing
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page