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Mac Key Problems

batgirl2610
Newbie
Posts: 2
Registered: ‎11-03-2014

Mac Key Problems

I'm moving from BT to plusnet, during ordering I was asked for a Mac Key I provided it and was told it was invalid, phoned BT they comfirmed it was the correct key, not sure what to do....
Help anyone
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Mac Key Problems

Hi batgirl2610,
I'm sorry to hear of this issue :/
Could you PM me your MAC Code so I can take a look at it for you?
Chris Pettitt
Cloud Environments Engineer
batgirl2610
Newbie
Posts: 2
Registered: ‎11-03-2014

Re: Mac Key Problems

ok will do if i can figure out how (not very computer savvy)
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Mac Key Problems

I had similar problems with my MAC; it was the PN agent not using the correct upper/lower case on entry.  Embarrassed
Terranova667
Pro
Posts: 1,312
Thanks: 76
Fixes: 3
Registered: ‎19-02-2014

Re: Mac Key Problems

batgirl if you look under your name in the post you have made, below that you should see the number of posts and then three icons under that, the right icon is PM, so if you look above and click on the right one under Chris Pettitt you should then get the PM box and options to send Chris the MAC code, hope this is of some help to you  Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Mac Key Problems

Yeah - the MAC Code in this instance is too short (Only 12 characters long).
Chris Pettitt
Cloud Environments Engineer