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MAC code

asnail99
Newbie
Posts: 7
Registered: 25-11-2007

MAC code

how long does it take to get a mac code from plusnet?
i have raised a ticket....
9 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: MAC code

OFCOM require ISPs to issue codes within 5 days of a request. PN will normally issue one much quicker.
PN will try to contact those that request Macs to find out why they are leaving. If you don't want this to happen so say in the ticket.
asnail99
Newbie
Posts: 7
Registered: 25-11-2007

Re: MAC code

that was their first reply,
but they not responding now, after i told them why im leaving.
i just want my mac code in a prompt time.
so i can migrate to another company
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: MAC code

Check your closed ticket then as it is automatically generated in a new closed ticket
asnail99
Newbie
Posts: 7
Registered: 25-11-2007

Re: MAC code

this is all i have
[Support Wizard Journey]
[Ask the Support Team Your Question.]
[Additional Information]
Hi can i have my MAC code please?
thanks

Copied To: xxx@yyy.com

[CSA Name Removed] CSC Analyst 1:27pm, Saturday 24th November 2007
Dear Mr Snailham,
We would like to know if there have been any issues which have prompted you to request your migration code, or if there is anything we can do to rectify the cause.
We have recently released new products that may be of interest to you. These are on our website, please see the link below:
http://www.plus.net/residential/broadband/?resheader=broadbandtab
One of our team will call you back to discuss this, alternatively you can call us on 0845 140 6002 or 0114 2965098.
Regards,
[CSA Name Removed]
Earn up to £30 by recommending the UK's Best Overall Provider (uSwitch Survey, May 2007). Our 90-day guarantee means your friends and family can join us without risk, so start spreading the word today! Find out more at http://www.plus.net/referrals/offer.shtml

[Moderators Note by Daniel (Assos), CS Agent Name Removed as per the Forum Rules. Also, removed email address to prevent harvesting by spambots.]
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: MAC code

Then is not been issued yet.
asnail99
Newbie
Posts: 7
Registered: 25-11-2007

Re: MAC code

yeah, i can see that, hense the post on here.
can someone at plusnet get someone to action my ticket please?
Community Veteran
Posts: 26,687
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: MAC code

I wonder if the team that deals with those works Mon-Fri? They could do that and still issue the MAC codes within the required 5 days.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
PunKrocker
Grafter
Posts: 103
Registered: 06-11-2007

Re: MAC code

Quote from: jelv
I wonder if the team that deals with those works Mon-Fri? They could do that and still issue the MAC codes within the required 5 days.

Same happened here, if they want to try and keep customers, fine, but issue the code then ask, don't delay giving out MAC's while asking in tickets and phone calls ;-)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: MAC code

Hi there,
It would appear that your MAC Code was generated at approximately 6pm last night.
If there is any assistance that I can offer, I would be more than happy to do so.