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MAC code - need this asap!

stuhirst
Newbie
Posts: 2
Registered: ‎21-02-2014

MAC code - need this asap!

Hi,
I cancelled an order yesterday and was told I would be sent a MAC code.
Your help section seems to suggest this can take up to FIVE days?! Every other provider has been able to give this almost immediately.
I have a senior person from another company calling me this morning and I require my MAC code.
Can this please be progressed?
Stu
user:  stuhirst
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: MAC code - need this asap!

Hi stuhirst,
I've taken a look at your account and can see no reason for us to provide a MAC Code for you. There was an exception on your line which meant we were unable to provide a broadband service to you. If you're looking to sign up with a new provider, you should be able to do so without a MAC Code.
A MAC Code only needs to be used if you are transferring from one provider to another. As we haven't supplied you with with a broadband service, you are free to sign up with any provider that you'd like.
Chris Pettitt
Cloud Environments Engineer
stuhirst
Newbie
Posts: 2
Registered: ‎21-02-2014

Re: MAC code - need this asap!

Ah, ok, it was actually the other provider who stated I needed one.
Thanks for your quick response.
jim:quote
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: MAC code - need this asap!

Duff information from the other provider - perhaps you should take that as an indicator!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)