cancel
Showing results for 
Search instead for 
Did you mean: 

MAC Key when moving from Sky

NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

MAC Key when moving from Sky

I'm currently trying to move plusnet from sky I'm on Sky Full LLU I'm wanting to move phone and broadband
PlusNet keep asking for a mac code but as far as I know and sky repeated there are no MAC codes when moving too or from Full LLU
I didn't use one when I moved to SKY any advice appreciated.
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: MAC Key when moving from Sky

Hi
When moving from full LLU (phone + broadband), you do not need a MAC code.
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: MAC Key when moving from Sky

I needed a mac from sky but thats only because i had sky broadband not phone you dont need a mac key
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: MAC Key when moving from Sky

No mac was requested when I moved last year from Sky to PN!  Huh
Geoff,
York.
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: MAC Key when moving from Sky

FYI,
I can see from the account that we received a MAC and the migration is going through fine now.
As mentioned in previously replies, the need for a MAC key when moving from Sky to us depends on if the service is full or shared LLU.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Re: MAC Key when moving from Sky

Thanks Adam
Yeah all sorted now finally got a sensible sky person turns out I was on Shared MPF so as phone line was on BT (although sky talk) I needed a MAC which I've now got wish it was sooner the 10th but I'm sure it will come soon enough.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: MAC Key when moving from Sky

so, you were on Sky Connect?
Geoff,
York.
NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Re: MAC Key when moving from Sky

No Shared LLU so Internet was on Sky Kit while voice stayed on BTs Kit but resold by Sky
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: MAC Key when moving from Sky

Glad to hear that's on the way to being sorted!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team