Lowering ping times
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Lowering ping times
28-10-2010 7:05 PM
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Just today I saw something about taking the faceplate off the master socket and plugging straight in to the service socket, tried this and ping times have gone down to 39-43ms (again bbc.co.uk). After doing this I also looked at the router's (plusnet-supplied Thomson) 'Link Information' page and noticed that the DSL type is now G.992.5 annex A whereas I'm sure last time i looked it was the non-adsl2 type. The bandwith (up/down) entry says 440 / 16,617, which again I'm sure is far higher than when I last checked.
My question is would using the service socket cause me to connect using adsl2, or have Plusnet upgraded me somehow from their end?
Re: Lowering ping times
29-10-2010 10:38 AM
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You should have been made aware of any upgrades that have taken place on your connection. Plugging into the test socket would not change your connection type though.
Jojo
Re: Lowering ping times
19-01-2011 3:28 PM
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I meant to post back before now but I had forgotten my user name,
thanks for your reply, since I made my original post I've run the bt speedchecker a few times and the results for the IP profile
have been between 13000 and 16000.
However the results from the page https://portal.plus.net/my.html?action=data_transfer_speed give me a line speed of 7.15Mb
Should there be such a large difference between the two?
many thanks,
Rod
Re: Lowering ping times
19-01-2011 3:57 PM
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Not sure why it was stuck at our end but I've changed it to the current BT profile of 13000 so you should see the difference in the next 15 minutes.
Jojo
Re: Lowering ping times
19-01-2011 8:43 PM
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thanks very much for responding so quickly,
just tested download speeds and they have almost doubled
Re: Lowering ping times
19-01-2011 8:55 PM
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Yeah it was stuck at our side, that can happen sometimes I'm afraid. Good to hear it's ok now though.
Jojo
Re: Lowering ping times
02-02-2011 6:39 PM
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thanks for all the help so far, can I be greedy and ask another question
I've seen other posts asking for the upload rate to be uncapped, can I request this over the forums or should I raise a support ticket?
many thanks,
rod
Re: Lowering ping times
03-02-2011 9:08 AM
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Sure, I should be able to do that for you.
Jojo
Re: Lowering ping times
04-02-2011 1:19 PM
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That order is complete now so you should see your new upload speed.
Jojo
Re: Lowering ping times
06-02-2011 5:26 PM
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thanks very much for doing that,
upload speeds have now doubled
brilliant customer service,
rod2040
Re: Lowering ping times
06-02-2011 9:39 PM
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Re: Lowering ping times
07-02-2011 12:47 PM
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