Low upspeed connection

[#1]

whats wrong with not having a master socket, my lines superb and I have only got this

[#2]

Right, I've managed to see where all the wiring goes. What I thought was the master  socket is wired up to the NTL master phone socket (I don't have NTL at all).
The 'extension' socket is connected to the street bt line!
This is my router status page, no more info that I've posted really.

[#3]

Can you post a picture of the socket you are using - I assume it is the only one in the house

[#4]

It's the only one, it goes straight out the back through the wall and off to BT.
I've failed 3 times to upload a pic of the socket.
Maybe it'll let me upload this:

[#5]

Please upload this time....

[#6]

Can I see a wire coming in and going out

[#7]

If you're thinking the in and out are just over halfway up (from the box's point of view) then no, that's shadows from part of the weird window frame the box is stuck to. The wires come straight out the back through the wall.
Pub time! Not sure if that's good or bad at this point 

[#8]

That makes things easier.
You will need to raise a fault with Plusnet as it looks to be a BT problem
The only thing they will ask is that you check with another filter and another router. Is this possible.

[#9]

I'm not actually using a filter as there's no phone connected. The only filter I have is one designed to replace the front of a master socket and obviously won't fit.
I've just gone through the fault checker abd will await the results.
Thanks for all the help. I'll post back when the results are in.

[#10]

Test result summary: Inconclusive
We have not been able to complete the checks of your broadband service. This may be the result of a fault in the testing system rather than your service.
We will continue to monitor your fault, please provide more information or further updates on the occurance of your fault. If your fault has not re-occured since our testing, please close the ticket and confirm that you are satisfied that the problem is no longer occuring.

[#11]

Absolutely normal response - just say the fault is still there.
What is actually means is that the test didn't complete satisfactorily - I wish they would change the default report 

[#12]

Looks like I'll have to wait until Monday and see what happens, Thanks Jim.

[#13]

Hmm, seems there's noise on the voice portion of my line. Now to find a BT number so I can get them to sort it out...

[#14]

when you complain about the noise dont tell them you have broadband

[#15]

You can't have a voice fault and a broadband fault running with BT Openreach at the same time