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Low upload speed since move from TalkTalk

aomumu
Newbie
Posts: 1
Registered: 18-03-2017

Low upload speed since move from TalkTalk

I've been stuck with lower than normal upload speeds but greater SIR since moving over to Plusnet. Gain is over 10 db now and upload is 384, previously over 500 with Talktalk,  the drop is noticeable at the end of my very long but stable line.

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Low upload speed since move from TalkTalk

Hi there, I am sorry to hear you are having speed problems.

 

I've checked your line and I'm not identifying the cause of this. I'd advise to follow the steps of the broadband troubleshooter at http://faults.plus.net completing this to raise a fault to us if you need to.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
RealAleMadrid
Seasoned Pro
Posts: 512
Thanks: 176
Fixes: 9
Registered: 07-07-2009

Re: Low upload speed since move from TalkTalk

@Anoush Could it possibly be that the upload sync speed is capped at 440 Kbps or thereabouts? It has been known to happen for new customers.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Low upload speed since move from TalkTalk

That was my first thought but the SNR isn't as high as I'd expect for a capped upstream.

Upon checking the order I could see it was provisioned as uncapped too.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
RealAleMadrid
Seasoned Pro
Posts: 512
Thanks: 176
Fixes: 9
Registered: 07-07-2009

Re: Low upload speed since move from TalkTalk

That is a strange response, what SNR would you expect for a capped upstream? Surely the most pertinent question is what is the upstream sync speed, it would then be obvious if it is capped or not.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Low upload speed since move from TalkTalk

Around 20 to 30 db usually. The upstream sync was sitting at about 384 kbps as the OP indicated.

Checking the order, it was provisioned on an uncapped upstream profile.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support