Low upload speed since move from TalkTalk
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Low upload speed since move from TalkTalk
18-03-2017 5:11 AM
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I've been stuck with lower than normal upload speeds but greater SIR since moving over to Plusnet. Gain is over 10 db now and upload is 384, previously over 500 with Talktalk, the drop is noticeable at the end of my very long but stable line.
Re: Low upload speed since move from TalkTalk
19-03-2017 7:33 PM
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Hi there, I am sorry to hear you are having speed problems.
I've checked your line and I'm not identifying the cause of this. I'd advise to follow the steps of the broadband troubleshooter at http://faults.plus.net completing this to raise a fault to us if you need to.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Low upload speed since move from TalkTalk
19-03-2017 8:20 PM
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@Anoush Could it possibly be that the upload sync speed is capped at 440 Kbps or thereabouts? It has been known to happen for new customers.
Re: Low upload speed since move from TalkTalk
19-03-2017 8:23 PM
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Upon checking the order I could see it was provisioned as uncapped too.
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Re: Low upload speed since move from TalkTalk
19-03-2017 8:36 PM
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That is a strange response, what SNR would you expect for a capped upstream? Surely the most pertinent question is what is the upstream sync speed, it would then be obvious if it is capped or not.
Re: Low upload speed since move from TalkTalk
19-03-2017 8:39 PM
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Checking the order, it was provisioned on an uncapped upstream profile.
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- Re: Low upload speed since move from TalkTalk