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Low speeds, part 2...

Grant17375
Dabbler
Posts: 21
Registered: ‎22-09-2010

Low speeds, part 2...

Hi
On Saturday/ Sunday at midnight I had raised a broadband fault, ticket number 36162618, which hasn't been answered yet.
I realised, through asking another question on the forum that the problem may have been due to the fact that I switch my router off when not using broadband.  I'm now keeping the router on permanently and it's been on continuously since 7 30pm Saturday night.  I have run speed tests at various times and I realise it may take up to 72 hours, as another forum  member told me, to get my optimum settled speed.
However, as the results below show, there's no speed increase and I would have thought it would start to improve by now.  As it stands, youtube, iplayer etc are unwatchable..
Help!  Here's the speed results:
Date                  Download Speed  Upload Speed 
Today 16:46          103 kbps (12.9kB/s) 55 kbps (6.88kB/s)
Today 12:30    101 kbps (12.6kB/s) 62 kbps (7.75kB/s)
Today 01:00         99 kbps (12.4kB/s) 64 kbps (8kB/s)
Today 00:11         102 kbps (12.8kB/s) 56 kbps (7kB/s)
Yesterday 23:49 103 kbps (12.9kB/s) 51 kbps (6.38kB/s)
2 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Low speeds, part 2...

Hey there,
It does take between 48 and 72 hours for the faults team to respond to the fault, as they have to do diagnostic checks and things,
Another thing to check, would be to see if you have gone over your usage limit via the following the link:
http://portal.plus.net/view_my_broadband_usage/index.php
If your usage is above your limit, then your speeds will be restricted.
I hope this helps.
Regards,
Matt.
Grant17375
Dabbler
Posts: 21
Registered: ‎22-09-2010

Re: Low speeds, part 2...

Hi
thanks for the reply... I check my usage regularly and I'm still well within my monthly allowance...