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Low speed estimate has me provisioned on ADSL1 :-(

jg321
Grafter
Posts: 49
Thanks: 1
Registered: ‎17-05-2015

Low speed estimate has me provisioned on ADSL1 :-(

Hi,
I raised this as a ticket on Thursday but there's been no response so far - ticket ref #104122830
Ticket contents (slightly updated to add detail for those interested):
Due to the low speed estimate (2.5Mbps) for my line it has been provisioned on ADSL1. The line however is performing significantly better than the estimate, and achieving the full ADSL1 sync speeds with a healthy noise margin:
  System Up Time 99:54:52
  Port  Status  TxPkts  RxPkts  Collisions Tx B/s Rx B/s Up Time
  WAN   PPPoA   4867200 7899667     0       2018   1926  99:53:05
     ADSL Link     Downstream Upstream
  Connection Speed 8064 kbps  960 kbps
  Line Attenuation  38.0 db   20.0 db
    Noise Margin     7.8 db   11.0 db
It's also of note that my previous service with Zen on this line supported a stable ADSL 2+ service at around 10 Mbps.
Please could my line be updated to ADSL 2+.
---
If someone could pick this up that would be appreciated.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Low speed estimate has me provisioned on ADSL1 :-(

I'm sorting this out and will reply to the ticket shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jg321
Grafter
Posts: 49
Thanks: 1
Registered: ‎17-05-2015

Re: Low speed estimate has me provisioned on ADSL1 :-(

Thanks Chris - appreciated.
jg321
Grafter
Posts: 49
Thanks: 1
Registered: ‎17-05-2015

Re: Low speed estimate has me provisioned on ADSL1 :-(

Order completed this morning, made a reasonable difference as you can see:
  System Up Time 120:44:52
  Port  Status  TxPkts  RxPkts  Collisions Tx B/s Rx B/s  Up Time
  WAN  PPPoA    70339  71832      0      685    2410  05:02:27
      ADSL Link    Downstream Upstream
  Connection Speed 10493 kbps 888 kbps
  Line Attenuation  40.5 db  20.2 db
    Noise Margin    6.2 db  11.9 db
Thanks again for your efforts Chris - it's appreciated.