cancel
Showing results for 
Search instead for 
Did you mean: 

Low speed!! On Unlimited fibre 80/20

NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Low speed!! On Unlimited fibre 80/20

I have heard a lot of people have had a reduced speed to 1mbits from 60mbits+ This unfortunately has happened to me! My speed stats are as below from speedtest.net
Any helped appreciated BTW i'm on gateway PCL-AG08 at City Lifeline House
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
72 REPLIES
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Low speed!! On Unlimited fibre 80/20

My speed is awful tonight on pcl-ag02. It only happens around 2030-2200 gmt. I thought it could be my exchange, but in view of other reports & threads I think it's Plusnet's servers not being able to cope!
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Low speed!! On Unlimited fibre 80/20

Now one of the reasons I shouldn't have moved to PN Fibre and should have chose BT infinity instead!
J
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Low speed!! On Unlimited fibre 80/20

Quote from: JamieDanjoux
I have heard a lot of people have had a reduced speed to 1mbits from 60mbits+ This unfortunately has happened to me! My speed stats are as below from speedtest.net
Any helped appreciated BTW i'm on gateway PCL-AG08 at City Lifeline House
Jamie

It comes to us all Jamie......MY IP Profile has been reduced just because i changed a cable....god knows what will happen to the ip when we all start getting power cuts as they predict for the near future
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Low speed!! On Unlimited fibre 80/20

Well Jamie I thought it was something wrong here, but it's not the case. During the day the speed is fine. (my BT IP Profile is still the usual 59.84, so really that happy!)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Low speed!! On Unlimited fibre 80/20

Hi there,
Sorry to hear that you're experiencing slow speeds.
Would it be possible if you could post some information so we can see what is going on?

  • Firstly a speed test at http://speedtest.btwholesale.com and run further diagnostic after the test has completed

  • Check which gateway you're on at http://usertools.plus.net/@gateway/

  • Run a pingpath command, to run the pingpath command you'd need to open a command prompt and type the following, 'pathping ntp.plus.net -q 50'


If you could post the results that would be great.
Thanks,
Chris
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Low speed!! On Unlimited fibre 80/20

Quote from: chrispurvey
Hi there,
Sorry to hear that you're experiencing slow speeds.
Would it be possible if you could post some information so we can see what is going on?

  • Firstly a speed test at http://speedtest.btwholesale.com and run further diagnostic after the test has completed

  • Check which gateway you're on at http://usertools.plus.net/@gateway/

  • Run a pingpath command, to run the pingpath command you'd need to open a command prompt and type the following, 'pathping ntp.plus.net -q 50'


If you could post the results that would be great.
Thanks,
Chris
If you checked my signature, I have a mac and not a Windows computer
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Low speed!! On Unlimited fibre 80/20

Quote from: chrispurvey
Hi there,
Sorry to hear that you're experiencing slow speeds.
Would it be possible if you could post some information so we can see what is going on?

  • Firstly a speed test at http://speedtest.btwholesale.com and run further diagnostic after the test has completed

  • Check which gateway you're on at http://usertools.plus.net/@gateway/

  • Run a pingpath command, to run the pingpath command you'd need to open a command prompt and type the following, 'pathping ntp.plus.net -q 50'


If you could post the results that would be great.
Thanks,
Chris

Hi Chris heres mine... I'm on gateway ptn-ag02 telehouse north
I did have ip pofile of 77.43
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Low speed!! On Unlimited fibre 80/20

Sorry about that, could you run a traceroute through Network utility to bbc.co.uk on your Mac?
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Low speed!! On Unlimited fibre 80/20


+Me. PCL-AG02
Im on the old 80/20 250GB if it helps anyone.
D:\Users\Aman>pathping ntp.plus.net -q 50
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
 0  AMANSLAPTOP [192.168.1.4]
 1  WNDR4000 [192.168.1.1]
 2  lo0-central10.pcl-ag02.plus.net [195.166.128.183]
 3  link9-central10.pcl-gw01.plus.net [84.93.249.48]
 4  48.core.plus.net [212.159.1.48]
 5  po2.pcl-gw01.plus.net [195.166.129.41]
 6  vl63.pcl-lb01.plus.net [212.159.2.252]
 7  cdns01.plus.net [212.159.6.9]
Computing statistics for 87 seconds...
           Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
 0                                           AMANSLAPTOP [192.168.1.4]
                               0/  50 =  0%   |
 1    7ms     0/  50 =  0%     0/  50 =  0%  WNDR4000 [192.168.1.1]
                               0/  50 =  0%   |
 2   39ms     0/  50 =  0%     0/  50 =  0%  lo0-central10.pcl-ag02.plus.net [195.166.128.183]
                               0/  50 =  0%   |
 3   28ms     0/  50 =  0%     0/  50 =  0%  link9-central10.pcl-gw01.plus.net [84.93.249.48]
                               0/  50 =  0%   |
 4   30ms     0/  50 =  0%     0/  50 =  0%  48.core.plus.net [212.159.1.48]
                               0/  50 =  0%   |
 5   24ms     0/  50 =  0%     0/  50 =  0%  po2.pcl-gw01.plus.net [195.166.129.41]
                               0/  50 =  0%   |
 6   32ms     0/  50 =  0%     0/  50 =  0%  vl63.pcl-lb01.plus.net [212.159.2.252]
                               1/  50 =  2%   |
 7   28ms     1/  50 =  2%     0/  50 =  0%  cdns01.plus.net [212.159.6.9]
Trace complete.
D:\Users\Aman>
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Low speed!! On Unlimited fibre 80/20

pathping did nothing, said not reckognised
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Low speed!! On Unlimited fibre 80/20

Hi Chris, Unfortunately can't retrieve the ping command due to having a Mac, but from speedtest.net It is around 200ms
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Low speed!! On Unlimited fibre 80/20

For some reason the BT Speedtest won't work for me now, however I'm connected to pcl-ag02 & the pingpath is:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Windows\system32>pathping ntp.plus.net -q 50
Tracing route to ntp.plus.net [212.159.6.10]
over a maximum of 30 hops:
 0  Steven.lan [192.168.1.64]
 1  dsldevice.lan [192.168.1.254]
 2  lo0-central10.pcl-ag02.plus.net [195.166.128.183]
 3  link11-central10.pcl-gw01.plus.net [84.93.249.52]
 4  48.core.plus.net [212.159.1.48]
 5  po2.pcl-gw01.plus.net [195.166.129.41]
 6  vl63.pcl-lb01.plus.net [212.159.2.252]
 7  cdns02.plus.net [212.159.6.10]
Computing statistics for 87 seconds...
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Low speed!! On Unlimited fibre 80/20

ok managed to get pathping to work results here.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Richard>pathping ntp.plus.net -q50
A value must be supplied for option -q50.
C:\Users\Richard>pathping ntp.plus.net -q 50
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
  0  Downstairs [192.168.1.227]
  1  www.asusnetwork.net [192.168.1.1]
  2  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3  link7-central10.ptn-gw01.plus.net [84.93.248.172]
  4  xe-1-2-0.ptw-cr01.plus.net [212.159.1.28]
  5  te9-4.ptn-gw01.plus.net [195.166.129.33]
  6  vl55.ptn-lb01.plus.net [212.159.2.124]
  7  cdns01.plus.net [212.159.6.9]
Computing statistics for 87 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Downstairs [192.168.1.227]
                                0/  50 =  0%  |
  1    5ms    0/  50 =  0%    0/  50 =  0%  www.asusnetwork.net [192.168.1.1]
                                0/  50 =  0%  |
  2  36ms    0/  50 =  0%    0/  50 =  0%  lo0-central10.ptn-ag02.plus.net [1
95.166.128.191]
                                0/  50 =  0%  |
  3  22ms    0/  50 =  0%    0/  50 =  0%  link7-central10.ptn-gw01.plus.net
[84.93.248.172]
                                0/  50 =  0%  |
  4  26ms    0/  50 =  0%    0/  50 =  0%  xe-1-2-0.ptw-cr01.plus.net [212.15
9.1.28]
                                0/  50 =  0%  |
  5  23ms    0/  50 =  0%    0/  50 =  0%  te9-4.ptn-gw01.plus.net [195.166.1
29.33]
                                0/  50 =  0%  |
  6  27ms    0/  50 =  0%    0/  50 =  0%  vl55.ptn-lb01.plus.net [212.159.2.
124]
                                0/  50 =  0%  |
  7  24ms    0/  50 =  0%    0/  50 =  0%  cdns01.plus.net [212.159.6.9]
Trace complete.
C:\Users\Richard>
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Low speed!! On Unlimited fibre 80/20

Quote from: chrispurvey
Sorry about that, could you run a traceroute through Network utility to bbc.co.uk on your Mac?

Here is the BBC IPLayer test. Hope this helps!! Also have the decency to upload the fault on the service status page @ plus.net website to inform people! I'm on PCL-AG08
J
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up