Just noticed router was syning at 18db snr and 8mb/s Rebooted and it's back to 6db, and 17mb/s - but the plusnet profile is still at 8. Will this change automatically? (if so, when) Or will I have to wait for plusnet to correct it?
It could rake an hour or two depending on when BTOR ships the delta and the update script runs. The update script should drop the PPP session, though sometimes you need to do it manually.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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OK - profile has updated on "high speed broadband" but I'm still only getting download speeds (and speedtests) of < 7Mb/s Router conected at 18011 Current line speed: 15.5 Mb Any ideas? Or do I need to wait for something else to update?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
wired. and the speed test is rock steady each time - As though being throttled. Going to go and do a bt test now. EDIT: ******************* . Best Effort Test: -provides background information. Download Speed 6.57 Mbps
0 Mbps 21 Mbps Max Achievable Speed Download speedachieved during the test was - 6.57 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 15.89 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.69 Mbps
0 Mbps 0.83 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.69Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps ***************** Router stats. Modulation : ADSL2+ Annex Mode : Annex A/L Line State : up Lan Tx : 204612129 Lan Rx : 128748340 ADSL Tx : 2381328 ADSL Rx : 35963540 CRC Down : 0 CRC Up : 3592 FEC Down : 0 FEC Up : 3628 HEC Down : 1625 HEC Up : 0 SNR Up : 7.0 SNR Down : 6.1 Line Attenuation Up : 9.9 Line Attenuation Down : 15.0 Data Rate Up : 1064 Data Rate Down : 18011
It could rake an hour or two depending on when BTOR ships the delta and the update script runs. The update script should drop the PPP session, though sometimes you need to do it manually.
don't bank on the update script dropping the PPP though. last 2 times my profile was updated i had to drop PPP myself.
