Low(er) speed - fault?
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- Re: Low(er) speed - fault?
Low(er) speed - fault?
08-12-2015 5:21 PM
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Other devices, laptop and iPad, had a similar problem with Chrome and an internet radio wouldn't stream.
Oddly, email on the PC was fine (Outlook).
Possible DNS issue?
After two router reboots (second one for several minutes) BB is back but speed has dropped from an average 16.35 to just under 13.
PN - any chance of checking to see if my profile has capped d/l speed?
TIA.
Re: Low(er) speed - fault?
09-12-2015 11:27 AM
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This is 3mbps slower than a couple of days ago - PN?
Re: Low(er) speed - fault?
09-12-2015 2:35 PM
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I've just run some diagnostics which have picked up on a fault with the copper line so you'll need to speak with your phone provider.
Have you experienced any noise on the line making/receiving calls?
Re: Low(er) speed - fault?
09-12-2015 4:56 PM
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However, on asking some neighbours to check they appear to be far worse off. I'm still getting 13mbps but two others are getting <1 and 1.3 - both were getting 16 to 18.
I shall organise a strong submission to BT.
Thanks.
Re: Low(er) speed - fault?
09-12-2015 5:13 PM
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You didn't answer my question: has my profile been reset to a lower speed?
Oh - and does anyone have a phone number to report a broadband fault to OpenReach and/or BT?!
Re: Low(er) speed - fault?
09-12-2015 5:44 PM
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If you mention BB they will direct you to your ISP.. Your ISP has already run tests which indicate a copper wire issue which is the responsibility of the phone provider, even though there might be no apparent issue with the phone. This is one of the nasty pitfalls of using separate providers for voice and broadband.
You can report a voice line fault on line on the BT Retail web site - see here https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-a3f89b6e-6f33-1058-ae2d-843babc40000&G...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Low(er) speed - fault?
09-12-2015 6:15 PM
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I managed to find the BT line checker via my online bill emails, impossible by Googling!
Anyway, BT's phone (voice - and no clear indication there either!) line checker came up with an outside the house fault which has been logged. I've told my neighbours.
I'll come back if & when we get a resolution but ITM thanks to PN as well (see my other thread to which I'll cross post).
Mods: please lock this topic.
Re: Low(er) speed - fault?
09-12-2015 11:03 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Low(er) speed - fault?
10-12-2015 4:26 AM
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Quote from: Mardler ............. (see my other thread to which I'll cross post).
Mods: please lock this topic.
see http://community.plus.net/forum/index.php/topic,145748.msg1291303.html#msg1291303
Re: Low(er) speed - fault?
10-12-2015 1:19 PM
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Topic locked in favour of http://community.plus.net/forum/index.php/topic,145748.0.html
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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