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Low download speed

suke
Grafter
Posts: 40
Registered: 23-06-2011

Low download speed

Hi
Pretty newish to Plusnet and have been checking my download speed which is somewhere between 1.2 and 1.5 mbits.  I am sure when i first joined that i was told i should hit somewhere up to 5 mbits.  Is my speed actually low or is this what i should expect?
42 REPLIES
Community Veteran
Posts: 6,419
Thanks: 531
Fixes: 48
Registered: 30-07-2007

Re: Low download speed

Can you post the information requested in this thread http://community.plus.net/forum/index.php/topic,96155.0.html please
We can then try and understand why your speed may be low.
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

Hope this is correct!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

HI suke,
Welcome Smiley Are you using any extension cables/sockets at all. Do you have a test socket behind your faceplate?
Jojo Smiley
Community Veteran
Posts: 6,419
Thanks: 531
Fixes: 48
Registered: 30-07-2007

Re: Low download speed

@suke,
Yes, that's a good start. That speed isn't good for the attenuation of your line and the error counts are very high.
Looks like Jojo's on the case though... Smiley
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

Hi Jojo
Thanks for the reply.  I am not using any extension cables.  I have connected the router into the test socket on the BT master and still only get around 1.2 - 1.5 Mbits.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

HI suke,
when you connect to the test socket you won't see any difference in your speed but what you would see is a different sync rate. If it's still in the test socket I can run some checks, so let me know.
Jojo Smiley
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

Hi Jojo
Sorry i didn't pick your reply up till late.  The router is now connected to the test socket so you should be able to do the tests
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

HI suke,
I'm going to get the SNR lowered now you're in the test socket. I'll let you know once it's taken effect how it's looking.
Jojo Smiley
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

Thanks
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

Ok, that seems to have gone ok. I've just lifted your profile to 6500 so you should see that within the next 15 minutes. Smiley
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

Well thats certainly made a difference.
Can i take the router out of the test socket now?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

Hi suke,
It may be that not being in the test socket was causing the issue. I'd advise you to leave it there a few days so we can be sure whether that is the problem or not.
Jojo Smiley
suke
Grafter
Posts: 40
Registered: 23-06-2011

Re: Low download speed

ok, only problem is that while the router is in the test socket i have no phone!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Low download speed

You can plug your phone into the filter too Smiley