Low Speed
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Re: Low Speed
09-11-2018 8:02 PM
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Gandalf, I've raised the fault, many thanks
Re: Low Speed
10-11-2018 5:46 PM
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Hi @skimarqueshc,
Thanks for the update.
I can see that our faults team located the issue and have identified it as being a mismatch between your actual line profile and our systems.
You may have noticed a drop in connection of a few minutes while the changes were made.
Are you noticing a difference your end?
Re: Low Speed
11-11-2018 5:44 PM
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The SNR is the same and my maximum data rate is still 2.1mb, I have had it upto 3mb before, do I need to reboot my router
Re: Low Speed
12-11-2018 7:36 AM
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It seems the connection last dropped about 3 hours ago
Re: Low Speed
12-11-2018 11:59 AM
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I think the next step is to arrange an engineer visit for further investigation.
If you can reply to this ticket with your availability, giving us a nudge over here once you've done so we'll be happy to book the appointment in as soon as possible for you.
Re: Low Speed
13-11-2018 8:10 PM
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I've dropped a reply
Thanks
Re: Low Speed
14-11-2018 12:22 PM
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Hi @skimarqueshc, I have responded on the ticket for you.
Re: Low Speed
16-11-2018 10:25 AM
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Lauren just before you updated the ticket your colleague Chris updated it and did something with the line which has improved the speed and it seems stable too, I was told to leave the router on for 10 days for the stabilisation period so I'll monitor over the next week.
Thanks
Re: Low Speed
16-11-2018 5:45 PM
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