Low SNR

[#1]

@Gandalf I know it's early on a Sunday morning, and you may not be in the office, but it looks like DLM has gone and rest my SNR back to 3dB

Any chance you could work your magic and pin it back to 6 minimum please?

[#2 · Accepted solution]

Hey John. If you PM me your landline phone number I’ll see what I can do.

[#3]

PM sent

[#4]

Thanks, Anoush!

[#5]

No problems John. Testing the line before I made the change, I saw a lot of errored seconds (almost 900).
I’ve also sent an e-mail to BTW requesting the SNR is pinned at 6db. It should be picked up tomorrow. Hopefully it stays like that from now on.

[#6]

I know about the error seconds thanks - see my previous thread.

Would changing my router correct this? Or is it something which requires Openreach?

[#7]

It’s possible a new router may help. I’d probably wait and see if pinning the SNR at 6db helps first.

[#8]

OK Anoush - will do.

[#9]

I’ve had confirmation yesterday that your circuit has been pinned to a target SNR of 6db. Hopefully it doesn’t drop down again.

[#10]

@Gandalf - Cheers, Anoush.