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Low Download Speed

randmathome
Newbie
Posts: 6
Registered: ‎29-11-2011

Low Download Speed

Hi All, (hopefully Joanne Pilson  Smiley Smiley Smiley)
Some time ago my download speed reduced to an unuseable level and Joanne fixed it instantly. Same thing has happened again, all recommended line tests show ok but the download speed at the Plusnet end is 1Mb. Could this please be reset to 7Mb as Jo did before. Thanks in anticipation  Wink
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Low Download Speed

Hi randmathome,
I have raised your profile to 9200 to allow for your new BT IP profile. This should take effect shortly.
Jojo Smiley
randmathome
Newbie
Posts: 6
Registered: ‎29-11-2011

Re: Low Download Speed

Smiley Smiley Many thanks Jo, sorry about the delay in replying, have been out of the country. Speed is now brilliant, that's what i call customer service !!!
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Low Download Speed

Great news! Smiley