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Low Download Speed
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Low Download Speed
20-03-2012 1:00 PM
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Hi All, (hopefully Joanne Pilson :))
Some time ago my download speed reduced to an unuseable level and Joanne fixed it instantly. Same thing has happened again, all recommended line tests show ok but the download speed at the Plusnet end is 1Mb. Could this please be reset to 7Mb as Jo did before. Thanks in anticipation
Some time ago my download speed reduced to an unuseable level and Joanne fixed it instantly. Same thing has happened again, all recommended line tests show ok but the download speed at the Plusnet end is 1Mb. Could this please be reset to 7Mb as Jo did before. Thanks in anticipation
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Re: Low Download Speed
20-03-2012 2:04 PM
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Hi randmathome,
I have raised your profile to 9200 to allow for your new BT IP profile. This should take effect shortly.
Jojo
I have raised your profile to 9200 to allow for your new BT IP profile. This should take effect shortly.
Jojo
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Re: Low Download Speed
27-03-2012 1:16 PM
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Many thanks Jo, sorry about the delay in replying, have been out of the country. Speed is now brilliant, that's what i call customer service !!!
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Re: Low Download Speed
27-03-2012 2:34 PM
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Great news!
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