Lots of line disconnections this afternoon

[#1]

Hi,
Our line has been running fine for a few months now, nice fast connection no disconnections, this afternoon we are suddenly getting its of disconnections. Nothing has changed our end to cause this. Could someone from Plusnet take a look. Router is already in test socket.
Here is the latest router stats:
Uptime: 0 days, 0:13:57
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 18,268
Bandwidth (Up/Down) [kbps/kbps]: 440 / 16,283
Data Transferred (Sent/Received) [MB/MB]: 15.78 / 5.46
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 6.0 / 10.5
SN Margin (Up/Down) [dB]: 15.0 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 655,351 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 64 / 0
FEC Errors (Up/Down): 100,700 / 8,063,725
CRC Errors (Up/Down): 3,779 / 26,057
HEC Errors (Up/Down): 684,326,898 / 1,378,622

Thanks
Steve

[#2]

Quote from: annapp

Loss of Signal (Local/Remote): 655,351 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 64 / 0 FEC Errors (Up/Down): 100,700 / 8,063,725 CRC Errors (Up/Down): 3,779 / 26,057 HEC Errors (Up/Down): 684,326,898 / 1,378,622

Huge number of errors/loss of signal reported there. Is there any noise on the line? Can you plug a corded phone straight in to the test socket, dial 17070 and choose Option 2 (Quiet Line Test)? If you hear noise/crackling/static on the line, then report a voice line fault to whoever you pay your line rental to.
Don't mention ADSL when reporting the fault to your CP as that is likely to confuse matters.

[#3]

Hi,
Thanks for the reply, our connection has been stable now for about 24hrs, no disconnections. I did the phone test earlier but it seemed quiet. I guess I'll monitor it. We often seem to get this issue at this time of year. We have been with Plusnet since 2008 and I think it has happened every year. We get months of excellent connections & speed then have a period of bad connections (usually around Oct-Dec) then all goes back to normal! We often report them (plugin to test socket, changes the filters etc) but it seems to right it self with no obvious culprits. I think once our exchange (at the end of the road) admitted a problem.
Thanks
Steve