Lots of disconnects, speed plummeting
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- Lots of disconnects, speed plummeting
Lots of disconnects, speed plummeting
22-06-2016 8:51 PM - edited 22-06-2016 9:11 PM
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Line had been pretty stable for some time, but over the last few days I've been getting many, many disconnects, and speed has dropped from the heady heights of 4mb to under 2mb.
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 984 | 1880 |
Max Rate (Kbps) | 984 | 1992 |
SNR Margin (dB) | 6 | 15.7 |
Line Attenuation (dB) | 29.1 | 50.6 |
Errors (Pkts) | 0 | 0 |
Download speed achieved during the test was - 1.6 Mbps
For your connection, the acceptable range of speeds
is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.66 Mbps
I suspect RADIIUS is not going to look pretty - can anyone from PN have a look and assist?
Ta
Re: Lots of disconnects, speed plummeting
22-06-2016 9:10 PM
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Hi @Ngee
You may wish to edit your post and remove your username. Plusnet staff can ask for a PM with those details.
Re: Lots of disconnects, speed plummeting
22-06-2016 9:12 PM
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Good point... edited... thanks
Re: Lots of disconnects, speed plummeting
23-06-2016 10:02 AM
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Hi Ngee,
I am sorry to see this. Can you run through these checks for me please & let me know how you get on after http://www.plus.net/support/broadband/bbfaults/
Re: Lots of disconnects, speed plummeting
23-06-2016 10:06 AM
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Your RADIUS graph doesn't look the best:
Re: Lots of disconnects, speed plummeting
23-06-2016 1:02 PM
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That's about what I expected. I'm on a long bit of copper, so the occasional disconnect is "normal" and doesn't really cause an issue. But clear something has happened recently that's had a significant impact.
Re: Lots of disconnects, speed plummeting
23-06-2016 1:06 PM
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So...
BTWholesale speedcheck still reports 1.7mb line, although IP profile looks about right for that speed.
Phone line works - no discernable noise/crackle.
Microfilters all ok, and swapped out to check.
Already plugged into master socket in any case.
No facility to try a different router at this time.
Re: Lots of disconnects, speed plummeting
24-06-2016 8:43 AM
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Interestingly, I was completely unable to connect at all yesterday, coinciding with the heavy rain!
The route was stuck in a cycle of initialising, connecting, dropping.
This morning, as presumably everything is dry again, it's reconnected.
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