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Lots of disconnections today

mada
Dabbler
Posts: 23
Registered: 23-06-2014

Lots of disconnections today

My internet has been very poor today, constant disconnections. If I restart the router I may get 10 minutes before it disconnects again. My home hub 5 turns orange and I keep getting directed back to the home hub 5 portal.
Can I provide you with any information to help you look in to this further?
8 REPLIES
mada
Dabbler
Posts: 23
Registered: 23-06-2014

Re: Lots of disconnections today

As well as the constant disconnects my speeds are down to 33/10mb from about 74/19mb.
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Lots of disconnections today

Hi there.
We are seeing quite alot of drops from your connection
<img src="http://community.plus.net/visualradius/generated/image14063821703572.png"/>
Is the homehub connected to the Openreach modem or is it just connected on its own?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mada
Dabbler
Posts: 23
Registered: 23-06-2014

Re: Lots of disconnections today

That's consistent with the disconnections I have been experiencing. I'm not using the openreach modem, the HH5 is connected straight to the wall as it has been for weeks.
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Lots of disconnections today

Thats fine
Can you raise a fault online at http://faults.plus.net
We'll then get it picked up and looked into
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mada
Dabbler
Posts: 23
Registered: 23-06-2014

Re: Lots of disconnections today

Thanks, took a few attempts as the connection dropped but got it done in the end!
mada
Dabbler
Posts: 23
Registered: 23-06-2014

Re: Lots of disconnections today

Things have looked much better since late Saturday afternoon.
mada
Dabbler
Posts: 23
Registered: 23-06-2014

Re: Lots of disconnections today

This hasn't been an issue for a few days, until today. What's going on?
pvmb
Rising Star
Posts: 290
Thanks: 19
Fixes: 1
Registered: 12-02-2014

Re: Lots of disconnections today

Same thing here. Several disconnections today. Very ropey line conditions using RouterStats - Lite. All over the place around 1.30pm and between 5 and 6pm
dick:quote