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Lost internet connection

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Lost internet connection

Did anyone else loose their internet connection from around 16.20 to 16.40 today. (Wiltshire area). Not sure if it as a local thing or Plusnet, it came back of its own accord.
Paul
16 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Lost internet connection

We are aware of an outage, a service status post is on its way.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Lost internet connection

Ok, thanks for the reply, no great problems always just worried it may have been  my equipment playing up.  Tongue
Paul
Steek
Grafter
Posts: 103
Registered: 17-03-2012

Re: Lost internet connection

Mine also went out today for around 15 minutes. I am in Northern Ireland.
Superuser
Superuser
Posts: 9,155
Thanks: 562
Fixes: 46
Registered: 06-04-2007

Re: Lost internet connection

Problem was BT Wholesale Network outage in the Faraday Data Centre (City of London).
Service status post http://usertools.plus.net/status/archive/1332435897.htm.
David
Stewthecue
Grafter
Posts: 95
Registered: 26-06-2009

Re: Lost internet connection

Is this still a problem today?
My wife (who's working from home today) has just phoned to tell me we have no broadband...
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Lost internet connection

Quote
Is this still a problem today?

No, if you've rebooted you should now be online again, if not then it's going to be an individual fault.
We'll be posting an update to service status ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Stewthecue
Grafter
Posts: 95
Registered: 26-06-2009

Re: Lost internet connection

Interesting. I didn't reboot yesterday, but service did return all by itself about 20 minutes after the initial problem.
I've just spoken to my wife, she says it's intermittent. She'll be working/browsing fine, then all of a sudden she'll be greeted with a bt wholesale error page.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Lost internet connection

Hi Stewthecue,
The BT Wholesale error page will be generated by the DNS of the modem, to overcome that you just need to go into the router and set it to 'use the following DNS' and then enter our DNS servers in there
212.159.13.49
212.159.13.50
Jojo Smiley
Stewthecue
Grafter
Posts: 95
Registered: 26-06-2009

Re: Lost internet connection

I'll give that a whirl Jojo. Thanks.
Although, surely this will just display a more plusnety error now though when i lose service?
What's actually causing me to lose service?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Lost internet connection

Hi Stewthecue,
How are you losing service? I think it will have just been the DNS rather than actual loss of connection.
Jojo Smiley
Stewthecue
Grafter
Posts: 95
Registered: 26-06-2009

Re: Lost internet connection

Yeah, fair enough... According the the graph, the times i was experiencing difficulties, it was connected.
Though there were other outages according to that, which i wasn't aware of.
I haven't noticed the problem since adding the DNS servers in my router settings, so fingers crossed.
jazz
Grafter
Posts: 240
Registered: 06-04-2007

Re: Lost internet connection

I've been getting the same problem for the last few days - random appearance of the BT Wholesale Error Page.  I've never had it before. On some occasions I can connect to some pages (cached ones?) but not others.
I moved to Fibre last month - is this connected to the problem? (Openreach supplied modem) .  I've gone into the router and set it to use the Plusnet DNS server addresses that you gave rather than "Get the DNS automatically from your ISP"
Hopefully this will resolve things.  Thanks for the posts on this and for the suggested solution  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Lost internet connection

Hi jazz,
Yes, we've seen that quite a bit. It should resolve it by changing the DNS.
Jojo Smiley
Stewthecue
Grafter
Posts: 95
Registered: 26-06-2009

Re: Lost internet connection

I'm not sure that's solved the problem.
At around midnight last night I lost connection, and was unable to force a reconnect from my router page. It came back a few minutes later, but it definitely dropped out.
Alright, so i don't get the BT wholesale page anymore, but it wasn't really the page itself that was bothering me. Smiley