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Lost connection

xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Lost connection

hi,
i just  lost connection to a bit to come back up but did see an error  but no idea what it means lol    Connection could not be established: Concentrator not reachable.
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Lost connection

Something had happened.... we're looking into it.
http://community.plus.net/forum/index.php/topic,119515.0/topicseen.html
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Re: Lost connection

thanks chris  yeah i noticed that after i posted lol 
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Lost connection

Quote from: Chris
Something had happened.... we're looking into it.
http://community.plus.net/forum/index.php/topic,119515.0/topicseen.html

This seems to be a common thing for me now? Latency has increased and ever since i'm getting this annoying error ' Concentrator not reachable '
I tried to called support, and got a busy tone. I've now done the broadband fault checker, as this isn't the first time. No idea why my latency has increased a lot Sad
Chris your 2p's worth on my issues?  Cheesy
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Lost connection

'Concentrator not reachable' is normally caused when trying to reconnect after an outage where the previous session hasn't ended gracefully.
Power down the router for 2 minutes and then try to connect again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Lost connection

i powered down for 15mins, everytime it's happened as requested by staff on twitter and still wouldn't connect  Cry
Any ideas on why my latency has increased by +10ms?
I moved from BE* because latency increased, PlusNET started really well with low latency. Now it's creeping up
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Lost connection

We'd normally associate an increase in latency with interleaving, but it doesn't seem to be on on your connection - I do wonder if along with the drop in speeds it's down to crosstalk as more people connected to your cabinet sign up to fibre. I understand this is something our suppliers are looking into but haven't heard anything about any solutions yet I'm afraid.