Lost all my speed - SNR sky high

[#1]

I'm just awaiting for the previous reset to complete, it should be at some point this afternoon. I will submit another reset later this afternoon.

[#2]

I've tried to do another reset for you but the system is still awaiting clearance. I know that it'll have cleared by tomorrow morning so I'll do it as soon as I get in tomorrow morning.
Sorry about this.

[#3]

Thanks Chris!

[#4]

*bump*
Please can you have a go at this for me?

[#5]

Yep no problem. That's gone through for you

[#6]

I haven't seen any improvement...

ADSL Line Status
Connection Information
Line state:	Connected
Connection time:	0 days, 03:08:44
Downstream:	16.13 Mbps
Upstream:	828 Kbps
 
ADSL Settings
VPI/VCI:	0/38
Type:	PPPoA
Modulation:	G.992.5 Annex A
Latency type:	Interleaved
Noise margin (Down/Up):	5.4 dB / 12.1 dB
Line attenuation (Down/Up):	20.4 dB / 10.6 dB
Output power (Down/Up):	20.2 dBm / 12.6 dBm
FEC Events (Down/Up):	28553 / 20615
CRC Events (Down/Up):	16 / 1576
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
HEC Events (Down/Up):	136 / 79
Error Seconds (Local/Remote):	12 / 96
 

[#7]

Tried restarting the modem?

[#8]

Yup!

[#9]

Hmm. Leave it with me, I'll get in touch with our suppliers in the morning and see what we can do to get the Interleaving removed from the upstream!

[#10]

Thanks. TBH I think the reset might even have failed completely?

ADSL Line Status
Connection Information
Line state:	Connected
Connection time:	0 days, 13:26:46
Downstream:	16.05 Mbps
Upstream:	828 Kbps
 
ADSL Settings
VPI/VCI:	0/38
Type:	PPPoA
Modulation:	G.992.5 Annex A
Latency type:	Interleaved
Noise margin (Down/Up):	6.4 dB / 12.2 dB
Line attenuation (Down/Up):	20.3 dB / 10.7 dB
Output power (Down/Up):	20.3 dBm / 12.6 dBm
FEC Events (Down/Up):	91459 / 21432
CRC Events (Down/Up):	67 / 1880
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
HEC Events (Down/Up):	1122 / 87
Error Seconds (Local/Remote):	

[#11]

Any joy with BTw guys?

[#12]

Hi,
Really sorry this is taking so long. I'm currently waiting for our suppliers systems to get back on their feet  so I can get some work done on this for you. I'll update you once I've managed to get that sorted for you.

[#13]

I've been investigating my internal wiring to try and get the last few MBs out of my line.
With the only connections in my master socket being 2 sets of blue pairs (on top of one another) in terminals 2+5, my extensions still work.
Should I be re-wiring this to improve my connection? I assume if Openreach came to take a look I'd be hit with a £60 bill, as it's my wiring that's at fault, but they should have done it properly in the first place!
UPDATE: I pulled out one of the two pairs, disconnecting the extensions, but it gave me an extra 1MB instantly on my download speed