Lost all my speed - SNR sky high
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Lost all my speed - SNR sky high
05-03-2013 11:38 AM
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What can I do to fix it?
Re: Lost all my speed - SNR sky high
05-03-2013 12:36 PM
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I've been looking after your Fault Ticket. When your SNR is down at 3db your line starts to error, a lot. Your downstream SNR is currently at 5.7db (6db is the target). The SNR is likely to be fluctuating due to the errors. Can you confirm that you are still connected into your Test Socket?
Re: Lost all my speed - SNR sky high
05-03-2013 12:43 PM
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Re: Lost all my speed - SNR sky high
05-03-2013 3:08 PM
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Re: Lost all my speed - SNR sky high
05-03-2013 6:54 PM
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Re: Lost all my speed - SNR sky high
06-03-2013 9:36 AM
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If you start to notice any drops on your line, please let me know.
Re: Lost all my speed - SNR sky high
06-03-2013 11:31 AM
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Re: Lost all my speed - SNR sky high
06-03-2013 12:59 PM
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Re: Lost all my speed - SNR sky high
06-03-2013 1:08 PM
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Re: Lost all my speed - SNR sky high
06-03-2013 3:55 PM
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Not a lot we can do while the current SNR reset is still going through, but given your line quality (green, which is good) it should sort itself out over the next couple of days automatically anyway.
Re: Lost all my speed - SNR sky high
07-03-2013 12:48 PM
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Any chance I can ask for the manual SNR targets to be removed, and a full SNR reset?
Re: Lost all my speed - SNR sky high
07-03-2013 1:02 PM
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Re: Lost all my speed - SNR sky high
11-03-2013 4:39 AM
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Thanks to help from Anotherone I've got rid of the crackle on my line that's been there since it was installed.
Can the DLM be completely reset?
Re: Lost all my speed - SNR sky high
11-03-2013 9:20 AM
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I'll make sure this gets sorted on Wednesday for you.
Re: Lost all my speed - SNR sky high
13-03-2013 1:32 PM
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