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Lost Connection

xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Lost Connection

Hi ,
i have just lost connection say 10 minutes ago and my speed just dropped big time  and my ip profile fell from 14mb  to 8mb  is this normal Huh  i have had a stable connection apart from 2 nights one of those i was upgrading the firmware (tg582n 10.2.2.B )  .
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Lost Connection

Hi there,
It looks like a period of very short connections has caused the IP profile to lower:
<img src="http://community.plus.net/visualradius/generated/image13808167323940.png"/>
Are these due to anything you were aware of or doing? if not we'd just need to make sure the connection is stable first and we can put an SNR reset through for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Re: Lost Connection

Hi adam,
Yes monday i was trying out a new router but wasnt  keeping connection very well as you can see so decided to stick with the tg582n  so on tuesday night upgraded the firmware on it but had trouble but eventually manage to get it up and running apart from that have had no other problems
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Lost Connection

OK, in that case I'd keep an eye on things over the next couple of days, if the connection remains stable I can process the SNR reset, that should bring the speed profile back in line otherwise that would be a good time to raise a fault: http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Re: Lost Connection

ok thank you adam  Smiley  i may get my fibre upgradre yet been  trying to convince the wife  we should get it and  another problem pops up lol 
xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Re: Lost Connection

hi,
my speed has dropped yet  again twice today  i could understand if i was loosing connection all the time  but am not  just down another test 
1. Best Effort Test:  -provides background information.
Download  Speed
7.96 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speed achieved during the test was - 7.96 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.   
IP Profile for your line is - 8.11 Mbps

Am sure yesterday  acceptable range was 7 -  16  and my ip profile was 14
xxandy77xx
Grafter
Posts: 126
Registered: 21-09-2013

Re: Lost Connection

Should i raise a fault  because i dont want to waste peoples time looking for something thats not there Smiley    because iam  99% sure its not a fault
Thank you.......
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Lost Connection

I'd certainly suggest running through our faults wiazrd - http://faults.plus.net so we can take a closer look at what's going on.