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Loss of upload speed following re-sync

Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Loss of upload speed following re-sync

I seem to have had a re-sync recently which has caused a large reduction in my upload speed although my download speed remains uncharged.  My upload was around the 5 mark but now its more like 3, the worst case speed from the bt dsl checker is 7.  Any ideas anyone?
5 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Loss of upload speed following re-sync

Hi Muttley62,
I've taken a look over your line and an I've spotted a potential issue with your line. I've raised this with our suppliers and we're waiting on an update.
I've updated your ticket too.
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: Loss of upload speed following re-sync

Thanks Chris.
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: Loss of upload speed following re-sync

Can't find ticket number 88898787 on the system?
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: Loss of upload speed following re-sync

Sorry Chris - found it now from the link in the E-mail (I was looking in Help & Support before where it didn't show up).
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: Loss of upload speed following re-sync

Hi Muttley62,
I've opened a new ticket so that the faults team can monitor this for you - 88974575. It's in hand with BT at the moment and we'll be in touch as soon as we have further details.