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Loss of upload speed following re-sync
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- Re: Loss of upload speed following re-sync
Loss of upload speed following re-sync
21-07-2014 10:44 PM
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I seem to have had a re-sync recently which has caused a large reduction in my upload speed although my download speed remains uncharged. My upload was around the 5 mark but now its more like 3, the worst case speed from the bt dsl checker is 7. Any ideas anyone?
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Re: Loss of upload speed following re-sync
22-07-2014 9:33 AM
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Hi Muttley62,
I've taken a look over your line and an I've spotted a potential issue with your line. I've raised this with our suppliers and we're waiting on an update.
I've updated your ticket too.
I've taken a look over your line and an I've spotted a potential issue with your line. I've raised this with our suppliers and we're waiting on an update.
I've updated your ticket too.
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Re: Loss of upload speed following re-sync
22-07-2014 1:38 PM
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Thanks Chris.
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Re: Loss of upload speed following re-sync
22-07-2014 9:17 PM
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Can't find ticket number 88898787 on the system?
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Re: Loss of upload speed following re-sync
22-07-2014 9:20 PM
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Sorry Chris - found it now from the link in the E-mail (I was looking in Help & Support before where it didn't show up).
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Re: Loss of upload speed following re-sync
23-07-2014 9:32 AM
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Hi Muttley62,
I've opened a new ticket so that the faults team can monitor this for you - 88974575. It's in hand with BT at the moment and we'll be in touch as soon as we have further details.
I've opened a new ticket so that the faults team can monitor this for you - 88974575. It's in hand with BT at the moment and we'll be in touch as soon as we have further details.
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- Re: Loss of upload speed following re-sync