Loss of sync AND loss of connection without loss of sync; which to report?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Loss of sync AND loss of connection without lo...
Loss of sync AND loss of connection without loss of sync; which to report?
31-03-2015 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last time this happened, it got worse and worse until I reported a fault and then miraculously recovered as soon as testing was put in place at the Plusnet end.
I'm using an ASUS modem as the Plusnet-supplied Thomson had a falling out with one of my computers. The stats look like this right now, which is back to the speed I've had for the last few months but with lower SNR numbers, so I suspect it's not going to hang onto sync for long.
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 856448
Lan Rx : 476129
ADSL Tx : 4350
ADSL Rx : 404433433
CRC Down : 0
CRC Up : 0
FEC Down : 0
FEC Up : 1469
HEC Down : 0
HEC Up : 0
SNR Up : 6.1
SNR Down : 6.6
Line Attenuation Up : 12.0
Line Attenuation Down : 21.0
Data Rate Up : 828
Data Rate Down : 15349
Re: Loss of sync AND loss of connection without loss of sync; which to report?
31-03-2015 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote fault checker asks iwhether the broadband light is on or off when it fails. If it's doing both at different times, which should I say?
I'd go with which ever you believe has been more prevalent. Don't worry if you're not sure as it shouldn't impact on our ability to investigate this for you.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
01-04-2015 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Loss of sync AND loss of connection without loss of sync; which to report?
02-04-2015 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can expect PPP to drop if the line is getting bad. The inability to reconnect suggests a level of noise which makes end to end communication impossible and thereafter synch (at the current rate) is lost too. The resynch is likely to be at a lower speed, whilst still at 6dB SNRM.
The really interesting question is what is the SNRM and synch speed immediately prior to the loss of synch? Routerstats (see link below) would be useful in monitoring that, but it is a bit heavy handed and might not work with your router. It works fine with the PlusNet TG582n. The link below describes setting up RS to run with the TG582n. Exactly what is the "compatibility issue" with your computer as using it would be a good point of reference and it has good diagnostics? What version of firmware does it have?
Is the phone line noisy? Dial 17070 option 2 using a corded phone plugged into the master socket. If there is noise, report the fault to your phone provider. If that is PlusNet use the phone faults link below.
Is the router plugged into the master socket? Have you tried a different filter? Have you tried the test socket? Are there any phone extensions, if yes how are they wired - wire types and wire colours is very useful - see speed issues link below.
Your current stats are better than these you reported before...
Quote from: saguaro Right now my stats look like this after nearly 20 hours of uptime:
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 1703348
Lan Rx : 1122814
ADSL Tx : 680774
ADSL Rx : 1093626
CRC Down : 0
CRC Up : 225
FEC Down : 0
FEC Up : 11498
HEC Down : 9582
HEC Up : 0
SNR Up : 25.4
SNR Down : 8.5
Line Attenuation Up : 11.9
Line Attenuation Down : 20.0
Data Rate Up : 446
Data Rate Down : 14333
...but are still way short of that which might be reasonably expected of a line with a reported attenuation of 20dB or 21dB.
The current SNRM figures are where they ought to be, however you are (I suspect) only looking after a failure.
@CRT,
What is the error history for this line please? Can you please post a radius plot?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What MTBE is considered acceptable? What are the remedies for unacceptable error rates?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In this particular case though, the line has been stable for a couple of days so assuming the line remains so, it's worth checking again in a few days for newer stats.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
* Mean Time Between Errors.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think Tony meant as low as double (or single) figures.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Loss of sync AND loss of connection without loss of sync; which to report?
03-04-2015 7:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Loss of sync AND loss of connection without lo...