Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
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Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
29-12-2012 9:34 PM
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I have spoken to a very helpful chap on the phone this evening ([mremoved]) who advised me that PN is aware of a fault that is causing certain customers to lose their static IP when switching to the new packages, and that I'll be notified of any updates to the ongoing problem (ID 73930).
He added my Protect service back onto my account however I've noticed after logging in to my account that I have been given the '3 months free then £2 a month' one, which is available to Essentials customers; but I thought Unlimited customers permanently have it free? Just like I could with Extra?
I hope someone can shed light on this as I'd love to get my static IP back, and not be billed for the Plusnet Protect service after the first three months.
Another thing I noticed last night is that I had an email notifying me that I had requested interleaving to be turned off and that PN has forwarded the request to their suppliers - I didn't request this but to be honest I'm not complaining because my current DSL uptime is nearly 42 days - a very stable connection indeed. I'll leave it go ahead and keep it off, but I thought I'd let you know because I didn't actually request it (glitch?).
Thanks
jim:csa
Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
30-12-2012 12:17 PM
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Just raise a ticket about the loss of your static IP. I also lost mine when changing over. It was sorted within a few hours through the ticket system
Richard
Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 9:45 AM
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The Plusnet protect should be free on your account, I'm trying to sort that out now.
Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 9:55 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 9:57 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 11:17 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 11:18 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 11:41 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 11:48 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 11:58 AM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 12:34 PM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 12:48 PM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 1:08 PM
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Quote from: Chris Sorry about the loss of your Static IP. Unfortunately this can happen when moving to the new products as outlined in the FAQ. It's unlikely we'll be able to give you the same IP back but we could add a new one for you now?
The Plusnet protect should be free on your account, I'm trying to sort that out now.
If you could add a new one, that would be great. I'm not too bothered about having a different one.
Many thanks
Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 1:12 PM
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Re: Loss of static IP and Plusnet Protect after Extra -> Unlimited changeover
31-12-2012 3:01 PM
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Quote from: Chris Not included in the price, it's free on that account.
If it should be free, does that not indicate a potential problem as there are at least two on here (myself included) to whom this is no longer showing as free?
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