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Loss of speed

lone
Dabbler
Posts: 11
Thanks: 3
Registered: ‎28-04-2019

Loss of speed

Hello,

 

Since around 2 weeks ago my IP Profile seems to have been lowered to around 37mb (from 52mb on 10/1/22). Can someone please adjust this and/or explain why. Thanks.

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,828
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Loss of speed

@lone 

Depending on which profile you are referring to I suspect that you are asking the wrong question. The Openreach profile is related to your actual sync speed, so the question is: Why is my speed lower than it was?

Have you done a quiet line test by ringing 17070 and selecting Option 2? If there's any noise then that's probably the cause so report a phone fault.

Next is to check whether your speed is below that offered in your contract. If it is then report a fault at https://faults.plus.net.

Moderator and Customer
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lone
Dabbler
Posts: 11
Thanks: 3
Registered: ‎28-04-2019

Re: Loss of speed

You are correct, yes. My question is why is my speed now X when it was Y before. I was happy with Y, and I am definitely not happy with X.

I will do the line test and check back later.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,935
Thanks: 420
Fixes: 98
Registered: ‎22-01-2018

Re: Loss of speed

Hiya @Ione, 

 

I am really sorry you are experiencing an issue with your speeds and for the hassle this is causing. I have run a test on the line and there is an external phone fault, which I have raised to our suppliers. 

 

I have provided more detail on the ticket here, please get back to me if you need us to chase an update at that stage. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team