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Loss of speed on fttc

droffy
Grafter
Posts: 35
Registered: 26-03-2013

Loss of speed on fttc

Hi guys,
could you post my radius graph please, i seem to have lost some speed.
i have been on fttc for almost 4 weeks now and last night i was only getting 50 instead of the 73 was i getting, the bt speedtest extra bit said i was synced at @59
could this be due to drops on the connection?
I have had an OR engineer visit and thought he may have fixed my drops issue but im not so sure now, i dont use the landline and it seems that after a few hours the connection starts to go down hill and then if i ring my landline number from my mobile i can see the sync light drop on the OR modem, then it stays stable for while the sync should not drop on an incoming call should it?
i only have modem connected and no other devices, this is not a new issue i used to have this problem with previous ISP on adsl.
thanks
Dro
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Loss of speed on fttc

<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13674046638353.png"/>
As you can see there's been just a few drops over the past few days still so we may need to focus in that particular issue again for you.
Quote
sync should not drop on an incoming call should it?

Nope, that doesn't sound right at all. I have tested the line and can't see any issues there, I'm assuming you have a filtered faceplate rather than separate filters? (as some FTTC users seem to) and have you been able to try a different phone handset in case that's causing the issue?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
droffy
Grafter
Posts: 35
Registered: 26-03-2013

Re: Loss of speed on fttc

Thanks Adam,
thats looking a lot better than before the OR Enginner came, I will try and get my hands on another phone, however we never use the phone and when i was on adsl with be i could make the sync drop wether i had a phone plugged in or not.
Yes i have a shiny new faceplate fitted by the engineer when he came, the one with the modem connection at the top.
i am just concerned that the speed will just get lower and lower...
as you can see from this
Phone exchange:
   HARROW
Estimated line speed:
   80Mb (Accurate to within +/- 1Mbit) - Checked on 2013-03-25 13:39:08
Current line speed:
   59 Mb
last week it was 77Mb
do you think i need to log another call or is this a result from constant drops during my training period?
oh and im only 20m from the fttc cab
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Loss of speed on fttc

Quote
do you think i need to log another call or is this a result from constant drops during my training period?


Yes, the profile could well have reduced due to those drops. If I were you I'd keep an eye on things over the next few days and see if the speeds improve again. If they don't I'd say raising a new fault, specifically to do with the connection dropping when the phone is in use would be the best call.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team