Loss of service warning
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- Re: Loss of service warning
Loss of service warning
26-03-2009 3:17 PM
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It took more than a week before my Linksys detected a dsl carrier and synced, ( at around 5022 kbps) but there is still no internet! So the the warning is: Be prepared for a long haul and check out that old modem and your dial up configuration before the plugs are pulled! And warn the kids that they might not be appearing on facebook for a while.
Am I just unlucky or are there dozens of triallers out there who can't complain because they can't log in!
Re: Loss of service warning
26-03-2009 3:23 PM
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You have been very unlucky and I'm very sorry for the loss in service.
From what I can tell, it's been a wiring and configuration error at the BT end. I'm asking one of our faults guys to chase this for you now.
Re: Loss of service warning
26-03-2009 5:34 PM
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All I am getting is a very frustrating noises on the phone line and the router not syncing.
Been promised a BT engineer to visit on Monday and Wesnesday but still nobody has appeared. And to cap it all off the fault reporting system is now down according to PN.
Re: Loss of service warning
26-03-2009 6:22 PM
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By the way, to Adios, Our telephone is working fine with no funny noises, just no internet.
Re: Loss of service warning
27-03-2009 11:48 AM
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I'll try and get updates for both of you shortly. I've asked one of the faults guys to chase.
Re: Loss of service warning
28-03-2009 11:18 AM
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It would be nice to think that Plusnet is being proactive, but my ticket log does not show any evidence of that I am afraid. Can I ask that this health warning is put to the top of the list here so that folks embarking on the trial are effectively forewarned, not about the fact that ye might get some problems but more that ye can expect fingers up arses at Plusnet!
I wonder if Plusnet is going to draw down my Direct Debit next month?
Re: Loss of service warning
30-03-2009 1:12 PM
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Re: Loss of service warning
30-03-2009 1:19 PM
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I believe we tried applying your upstream cap again as it appeared that your loss in service started when this was turned off.
I take it nothing has happened since it was turned back on again?
Re: Loss of service warning
30-03-2009 2:09 PM
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I wasn't aware that you were trying that but I did notice that the upstream had reduced to 448 ish again at some stage. No, nothing has happened since then. I spoke to Mark over the weekend and he was pretty helpful, we eliminated my hardware (tried a different router) and we tried the bt test connections. I was able to authenticate successfully but not connect to the internet. My static IP should be a 212 address but since the upstream was uncapped it has changed to 172 which Mark said looked like an internal BT one. I've changed cables, router, microfilter, tried connecting from another PC in my house, tried connecting via my iphone and all get the same issue.
adie:quote
Re: Loss of service warning
30-03-2009 2:12 PM
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We've got a fault open with BT for you. Hopefully we should hear back shortly.
Re: Loss of service warning
30-03-2009 2:24 PM
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Apologies for quote use above,
Re: Loss of service warning
30-03-2009 3:26 PM
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This isn't an ad, I expect other networks do the same?? I just happened to know there was a reasonable vodafone signal down in our dip. I wouldn't want to be downloading iPlayer stuff this way!
Re: Loss of service warning
30-03-2009 3:49 PM
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Quote from: Zero [...]I was getting concerned about the cost of the 0845 number piling up.[...]
Hmm - if you have no ADSL connection because of a fault, you should have access to the free dial-up number.
Its an 0800 number, and you should see a message saying
Script User Automated Script Pool 9:48am, Monday 30th March 2009
Plus.net Heavy FRIACO dialup (0808 9933270) component added to account
It'll be somewhere in one of your tickets if its been added - usually the one where you followed the Faults wizard to raise the initial ticket.
Yep - its a sod that there is no explanation of what this means, but put simply it means you can use dialup on a freephone number until PN get you back up and running.
You will have to check your tickets, as I believe that different freephone numbers might be assigned to different accounts. Use your usual username and password to connect.
(Don't worry about me posting the number here - you can only use it for the period of the fault, and access is removed once your fault is fixed.)
Re: Loss of service warning
30-03-2009 9:40 PM
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Apparently BT have tried to check my line again today but can't see or sync my router which is odd 'cos I can see them. I hope they are looking at the right line!
Re: Loss of service warning
05-04-2009 5:42 PM
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So, to recap, be very certain you (and your nearest and dearest! ) really want to enter this trial and also have your backups ready. Check out that dusty old US Robotics modem and get an 0808 number from PN as soon as you can if you lose contact. The actual billing for 0845 numbers is the nearest thing I've seen to a random number generator and although the cost per minute seems to be fractions of a penny it piles up surprisingly quickly, partly because we are all now used to "always on" and also because dial-up is now so darned slow.
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