Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Loss of internet connection/re light on router
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Loss of internet connection/re light on router
Loss of internet connection/re light on router
10-02-2017 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi All
Have spent all evening trying to get my connection back got some advice from live help. It cannot move past certain screen and my 11 year old son is having a sulk! Any suggestions? I reset my account password this afternoon and this may hve triggered the problem!
I have attached a shot of the screen cannot click on any of the buttons or tabs. Help!
Thanks!
Have spent all evening trying to get my connection back got some advice from live help. It cannot move past certain screen and my 11 year old son is having a sulk! Any suggestions? I reset my account password this afternoon and this may hve triggered the problem!
I have attached a shot of the screen cannot click on any of the buttons or tabs. Help!
Thanks!
Message 1 of 2
(505 Views)
1 REPLY 1
Re: Loss of internet connection/re light on router
11-02-2017 7:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @GBW1968 A warm welcome to the community forums
I've looked into your account and I think this problem is related to the password reset. It appears your router did not automatically update the password it's using to connect to the internet when you changed your account password.
Can you try a factory reset of your router and let me know how you get on?
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
Message 2 of 2
(481 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Loss of internet connection/re light on router