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Loss of internet connection : local or ?

beagle
Dabbler
Posts: 18
Registered: 29-01-2013

Loss of internet connection : local or ?

Our fibre connection went down at 12:08. All the lights were on the router and modem. A soft reboot of the router achieved nothing, so I rebooted the modem and then the router. We are connected again now, but speeds are down from 70/20 to 20/10 mBs.
Was this isolated or something that affected the Sheffield Intake area?
Edit at 12.35
Speed seems to have recovered now.
7 REPLIES
darklight
Grafter
Posts: 142
Registered: 10-03-2013

Re: Loss of internet connection : local or ?

All seems fine here.
Moderator
Moderator
Posts: 26,538
Thanks: 1,540
Fixes: 100
Registered: 14-04-2007

Re: Loss of internet connection : local or ?

No problems here on the Sheffield south border.....but there was an odd spike at around 02:30 this morning which seemed to have affected everyone on the graphs.

Customer and Forum Moderator.

njay
Grafter
Posts: 184
Registered: 05-04-2013

Re: Loss of internet connection : local or ?

Glad I read this thread.
I installed my n66u router yesterday and saw that spike at approx 02:30. and thought it was something amiss with the router as I have never had anything like that on my TBB chart before
Note to self:  Check ping graphs page before assuming the worst LOL
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Loss of internet connection : local or ?

This happend to me, it was due to some maintenance works with BT in my area. I don't know about you.
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Loss of internet connection : local or ?

Same spike here in Dorset on pcl-ag02.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Loss of internet connection : local or ?

Hi all,
We're not aware of any obvious causes for that, but obviously do let us know if you see any further such problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
njay
Grafter
Posts: 184
Registered: 05-04-2013

Re: Loss of internet connection : local or ?

Looks like there was another system wide blip as my TBB chart shows a brief packet loss at approx 5am along with every graph on http://community.plus.net/ping-graphs
We cant all be surely be on the same gateway or same local area  Crazy