Loss of internet connection - 30563282

[#1]

Hi jimmcginty
This happens on 20CN as well exactly the same symptoms and same fix process. If it does happen very often, on 20CN, I usually get and SFI sent out to test the port at the exchange as it might knackered. if confirmed as faulty port, we then can request a tie pair modify.
A bit risky if the fault doesn't happen very often as the engineer will just test it for few minutes and might not be able to replicate the problem. other engineer test might highlight a possible port fault.

[#2]

Thanks for your help Rami.
Having got connected at last using my old Netgear modem (great modem but the wireless doesnt work) I was a bit wary of disconnecting it and plugging in my new Belkin.....but it worked first time 
Such a relief to be back at dsl speeds again!!
Cheers.
Gordon

[#3]

Quote from: RamiDoodle

Hi jimmcginty This happens on 20CN as well exactly the same symptoms and same fix process. If it does happen very often, on 20CN, I usually get and SFI sent out to test the port at the exchange as it might knackered. if confirmed as faulty port, we then can request a tie pair modify. A bit risky if the fault doesn't happen very often as the engineer will just test it for few minutes and might not be able to replicate the problem. other engineer test might highlight a possible port fault.

Gone again, it was up for less than 24 hrs - that must be a record.
It would be really funny if it wasn't such a joke, at what point does Plusnet consider this an issue - because I'm well past that point. This is my fourth outage in 2 weeks, I've haven't had one in the 4 previous years with Plusnet.
This is not the service I'm paying for and I'm extremely unhappy to say the least. How do I get a fixed once and for all?

[#4]

No problem GordonT, Glad you are online with the Belkin. have you tried a hard reset for the netgear to get the wireless back up?
hard reset: 20sec hold reset button, unplug 20sec still pressing the reset button and another 20sec to turn on the power while holding the reset button
jimmcginty: I've just retested the line and the ATM layer is failing again after BT have reset reloaded the software for this particular port. I've rang them from home to make sure that the fault will be addressed properly. please keep us updated once you are back online.
I don't blame you for being extremely unhappy, If the same fault happen again I will call the right team with BTw ( they don't open on w/e). Your patience is much appreciated.

[#5]

Been online since midnight Sunday, thanks for looking at it so promptly. First and only problem with Pusnet for about 4 years, just hope I have another 4 trouble free years 

[#6]

Looks as though Rami is on the case and picked up the issues from this thread already!

[#7]

While I may have been online last night, a few KB of data through router, I'm off oline again.
I'm going to wait 1 hr before shouting at somebody.

[#8]

I can see that you called in last night and one of the managers has agreed to chase your fault up today for you. Hopefully they'll be able to get a resolution to this issue.

[#9]

Well I'm approaching been offline approx 50% of the time over the past 19 days.

Date     Offline(Hours)
Fri	30	11
Sat	31	24
Sun	1	 24
Mon	2	 24
Tue	3	 18
Wed	4	  0
Thu	5	  0
Fri	6	  0
Sat	7	  0
Sun	8	  8
Mon	9	 18
Tue	10    0
Wed	11 	0
Thu	12	 4
Fri	13	24
Sat	14	22
Sun	15	 8
Mon	16	24
Tue	17	10

If it continues till Saturday, that will be 60% of my billing period, makes you wondering why I should be paying for a 33 Kbs download speed.
I wonder how long before BT claim to have fixed it again before it falls over again - Yes I am hacked off, can you tell?

[#10]

Still down.
New Thomson router you supplied gives the exact same fault as my 2 other routers, DSL connected but ATM/PPP down.
And to rub salt into the wound you've taken another months DD, whoohoo.

[#11]

Have you tried configuring your router for PPPoE instead of PPPoA?

[#12]

Yep, still same issue.

[#13]

This sounds like the exact same problem I'm having. It's reassuring to see that someone else is having the same problem so it's something that is known about, but also worrying that they can't seem to fix it for you. I've got my fingers crossed for you jimmcginty.
I've lost internet connection for the second time in 7 days. The first outage lasted from Sunday to Wednesday morning. Have I let myself in for a world of hurt by changing from an old BBYW tarrif to Broadband Premium?

[#14]

I don't think so, I moved to unlimited about 4-5 mnths ago and it's been fine. My problems started
a few days after being transferred to the 21CN.

[#15]

Well I've got an IP address again, we can but hope BTw has fixed their issue but I'm not optimistic if past performance is anything to go by.