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Loss of internet (Local) 9 Jan early hours

Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Loss of internet (Local) 9 Jan early hours

Lost my internet shortly after midnight (9 Jan) for about 20 minutes, after reconnecting I checked for service statuses / notification of faults but found nothing.
http://community.plus.net/ping-graphs/ show at least one other user with the same loss of internet (and shorter drop around 2:45), now at work (on BT Business Broadband) and the router log shows exactly the same disconnections.  Home is on Weston Favell exchange (Northampton) and work is on Duston exchange (Northampton) so not an exchange issue but must be local as most customers did not have this loss.
I have checked again for fault reports etc. but cannot find anything (maybe I'm being a bit thick and not looking in the right places).
Anyone else had this problem?
Anyone point me to a fault report?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
7 REPLIES
MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Re: Loss of internet (Local) 9 Jan early hours

Same here Ortons exchange (Peterborough) but I haven't reported it because I wondered if this would have affected us if BT maintenance was affecting Sheffield
Planned BT Network Maintenance - Week commencing 7th January 2013
http://www.plus.net/supportpages.html?a=2&support_action=maintenance&ispservice_id=adsldial
and it went down twice!
9 02:47:47 PPP link up (Internet) [91.125.163.11]
<132> Jan  9 00:07:39 PPP link down (Internet) [46.208.45.142]
<85> Jan  9 00:07:39 FIREWALL event (1 of 1): created rules
<85> Jan  9 00:07:39 FIREWALL event (1 of 1): modified rules
<39> Jan  9 00:11:51 PPP CHAP Receive challenge (rhost = bras-red5.mqd)
<35> Jan  9 00:12:30 PPP CHAP authentication failed (Internet)
<14> Jan  9 00:17:01 CONFIGURATION mbus atomic sync successful
<14> Jan  9 00:17:04 CONFIGURATION mbus igd sync successfull
<14> Jan  9 00:20:16 CONFIGURATION mbus atomic sync successful
<14> Jan  9 00:20:19 CONFIGURATION mbus igd sync successfull
<39> Jan  9 00:26:35 PPP CHAP Receive challenge (rhost = bras-red5.mqd)
<39> Jan  9 00:26:36 PPP CHAP Receive challenge (rhost = pcl-ag06)
<38> Jan  9 00:26:37 PPP CHAP Chap receive success : authentication ok
<132> Jan  9 00:26:37 PPP link up (Internet) [31.185.148.8]
<85> Jan  9 00:26:38 FIREWALL event (1 of 1): deleted rules
<14> Jan  9 00:26:53 CONFIGURATION saved by TR69
<14> Jan  9 00:27:00 CONFIGURATION mbus atomic sync successful
<14> Jan  9 00:27:03 CONFIGURATION mbus igd sync successfull
<81> Jan  9 00:44:15 FIREWALL icmp check (1 of 2): Protocol: ICMP  Src ip: 59.63.255.234 Dst ip: 31.
185.148.8 Type: Time Exceeded Code: Time to Live exceeded in Transit
<102> Jan  9 01:06:03 SNTP Synchronised again to server: 212.159.6.10
<81> Jan  9 01:48:12 FIREWALL icmp check (1 of 1): Protocol: ICMP  Src ip: 142.4.113.42 Dst ip: 31.1
85.148.8 Type: Destination Unreachable Code: Port Unreacheable
<132> Jan  9 02:42:17 PPP link down (Internet) [31.185.148.8]
<85> Jan  9 02:42:18 FIREWALL event (1 of 1): created rules
<85> Jan  9 02:42:18 FIREWALL event (1 of 1): modified rules
<39> Jan  9 02:46:38 PPP CHAP Receive challenge (rhost = bras-red5.mqd)
<39> Jan  9 02:47:42 PPP CHAP Receive challenge (rhost = ptn-ag04)
<38> Jan  9 02:47:45 PPP CHAP Chap receive success : authentication ok
<132> Jan 
<85> Jan  9 02:47:47 FIREWALL event (1 of 1): deleted rules
<14> Jan  9 02:48:15 CONFIGURATION saved by TR69
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: ‎30-07-2007

Re: Loss of internet (Local) 9 Jan early hours

I can confirm the disconnection shortly after midgnight definitely happened,  as I was using it at the time!  Angry
Multiple attempts to reconnect had no effect,  I eventually rebooted the router (Netgear WNR1000v3) to see if it would help, and by the time the browser refreshed,  I had a connection.
While the reboot may have helped,  it could also have been purely coincidental!
The BT Major Service Outages show nothing for my exchange,  and I'm over 170 miles away (by road) from Sheffield, so I don't see why that should have affected me...
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Loss of internet (Local) 9 Jan early hours

Thanks kmilburn,  I also rebooted my router (after 20+ minutes of not connecting).
Are you also in the midlands area (East Midlands 'BT Region') by any chance?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Loss of internet (Local) 9 Jan early hours

I've had a look at all of the above connections and it looks like this is going to have been caused by maintenance, the maintenance that was carried out early this morning was quite a big one there is nearly always smaller maintenance work going on around the country. Fairly confident that this was maintenance.
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: ‎30-07-2007

Re: Loss of internet (Local) 9 Jan early hours

Having just checked,  I'm in the 'South West' region (but only just).
Maintenance does seem like the most likely reason,  or a temporary glitch,  but all appears well now.
MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Re: Loss of internet (Local) 9 Jan early hours

Thanks for the reply chrispurvey.
Its a shame that BT can't change their maintenance schedule to start from 2am, so that it gives us cheapskates Value customers a chance to do our downloads after midnight  Wink
I'm currently learning how to communicate with the router, so that I don't always hit the On/Off button in a state of panic!  Crazy
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Loss of internet (Local) 9 Jan early hours

January can be quite a busy one for maintenance as they do as little as possible during December.