Loss of connection
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Loss of connection
Loss of connection
08-08-2017 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Several times a day I lose connection.When I check connectivity via the router I get the following result. Turning the router off/on usually resolves the problem. Any suggestions please?
Test Results
DSL | |
ATM | |
PPP | |
IP | |
Internet | |
Connectivity to Gateway (172.16.10.30)
|
Re: Loss of connection
08-08-2017 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Loss of connection
08-08-2017 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply. I did try chat earlier but the Q was very long!
Hopefully a rep will spot this post.
Re: Loss of connection
08-08-2017 4:41 PM - edited 08-08-2017 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Loss of connection
08-08-2017 6:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think the big red 'X' is a red herring - I get exactly the same response, albeit a different IP, if I do a connectivity check, and I've been continuously connected for over a fortnight.
Re: Loss of connection
09-08-2017 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are right John, I have just tried it and still get the X when the connection is working!
More confused than ever!!
Re: Loss of connection
09-08-2017 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Several times a day I lose connection.
Re: Loss of connection
09-08-2017 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris
This does happen on my laptop, smartphone and other smartphones using wifi so could it be the router?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page