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Loss of connection

reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: 12-04-2016

Loss of connection

Several times a day I lose connection.When I check connectivity via the router I get the following result. Turning the router off/on usually resolves the problem. Any suggestions please?

Test Results

Test Succeeded DSL
Test Succeeded ATM
Test Succeeded PPP
Test Succeeded IP
Test Failed Internet
 

Disabled/Not OKConnectivity to Gateway (172.16.10.30)

 

 

7 REPLIES
Superuser
Superuser
Posts: 9,974
Thanks: 1,504
Fixes: 20
Registered: 22-08-2007

Re: Loss of connection

That's a BT routing issue. Suggest you raise a BB fault report or use chat. Be sure to mention the IP gateway address ... that will avoid all of the synch and line stability considerations which would be red herrings here.
reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: 12-04-2016

Re: Loss of connection

Thanks for your reply. I did try chat earlier but the Q was very long!

Hopefully a rep will spot this post.

reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: 12-04-2016

Re: Loss of connection

Just tried the online chat and just got referred to the fault checker which just returned a fault message!!

Tags (2)
jab1
Seasoned Pro
Posts: 1,453
Thanks: 247
Fixes: 5
Registered: 24-02-2012

Re: Loss of connection

@reserved19 @Townman

I think the big red 'X' is a red herring - I get exactly the same response, albeit a different IP, if I do a connectivity check, and I've been continuously connected for over a fortnight.

John
reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: 12-04-2016

Re: Loss of connection

You are right John, I have just tried it and still get the when the connection is working!

More confused than ever!!

Plusnet Help Team
Plusnet Help Team
Posts: 17,634
Thanks: 617
Fixes: 158
Registered: 05-04-2007

Re: Loss of connection

Several times a day I lose connection.

 We're seen 3 disconnections over the last 7 days, are you on wired or wireless internally as this may not be the connection dropping out but the wifi internally.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: 12-04-2016

Re: Loss of connection

Hi Chris

This does happen on my laptop, smartphone and other smartphones using wifi so could it be the router?